Summary

Overview

Work History

Education

Skills

Timeline

Jeannie Hamby

Louisville,Ohio

Summary

Knowledgeable Insurance Representative promoting more than 20 years' expertise successfully working for organizations in the PERSONAL LINES & LIFE market. Courteous and cordial with a desire to take on challenges at a new company.

Overview

years of professional experience

Work History

Account Manager /Sales Agent

RON SMITH INSURANCE AGENCY, LLC

Akron, OH

07.2022 - Current

Upheld internal standards and productivity goals to meet agency and company targets.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Aided senior leadership by meeting with clients to research cases, collect data and interpret information.
Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
Remained calm and professional in stressful circumstances, and when dealing with unhappy customers, effectively diffusing situations.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Routed calls from multiple sites to the correct personnel, and assisted with complex cases.

ACCOUNT MANAGER /Agent

MVP INSURANCE AGENCY

New Springfield, OH

11.2017 - 06.2022

Developed successful customer relationships and quickly resolved service requests to increase sales.
Sourced new opportunities to introduce products and services to potential customers.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Negotiated contracts and closed agreements to maximize profits.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

AGENT /Account Manager /Account Manager / /CSR, Sales

MINOR INSURANCE AGENCY

Lisbon, OH

07.2013 - 09.2017

Engaged customers in friendly, professional dialogue to determine needs.
Answered product questions with up-to-date knowledge of sales and promotions.
Used technology resources to assist customers. Maintained an organized and accessible work area.
Sold various products by explaining unique features and educating customers.
Worked with fellow sales team members to achieve group targets.
Obtained signatures for financial documents and internal and external invoices.
Collected payments and provided accurate change.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide products and services information.
Helped customers find specific products, answered questions, and offered product advice.
Retained knowledge of product, service, and company policies to serve as a resource for both coworkers and customers.
Routed calls from multiple sites to correct personnel and assisted with complex cases.
Reviewed files, recordings, and other documents to obtain information to respond to requests.

Paraprofessional

Sebring High School

Sebring, OH

10.2007 - 07.2013

Utilized various instructional approaches to increase student participation and assess learning styles.
Customized small group and individual classroom activities based on differentiated learning needs.
Offered students personalized educational, behavioral and emotional support.
Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Supported students throughout academic instruction and assignments.
Prepared instructional materials for specific classroom activities tailored to support student needs.
Distributed textbooks, workbooks, papers and pencils to students.
Communicated confidential details about student behavior and performance with parents and authorized parties.
Applied positive reinforcement to redirect negative behaviors.
Observed students to help teachers identify potential learning blocks and opportunities for support.
Handled clerical duties, managed classrooms and coordinated documents for teachers.
Organized student performance and enrichment activities to facilitate learning.
Assisted children at stations during small-group learning periods.
Communicated and collaborated well with educators from various grade levels.
Supplied one-on-one attention to each student during group activities.
Monitored computer usage and assisted students with hardware and software issues.
Observed student performance and recorded academic and attendance.
Attended in-services, workshops and seminars.
Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.

Education

Paraprofessional Certificate - Teaching

Ohio Paraprofessional Assessment

Columbus, OH

10-2007

P&C INSURANCE LICENSE. LIFE&HEALTH INSURANCE LICENSE. - INSURANCE

SpringfieldHondros College of Business

AKRON OHIO

09.1999

Associate of Arts - BUSINESS, TRAVEL INDUSTRY

Southeastern College

Kissimmee, FL

12.1994

High School Diploma -

UNITED LOCAL HIGH SCHOOL

SpringfieldHondrosHanoverton, OH

1994