Jeannie Hanawalt
Los Lunas,NM
Summary
Motivating Team Leader with 30 years of experience in leadership roles. Skilled at designing and following production schedules with proven history of maximizing productivity for retail and service production. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Tractor Supply Company
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Team Lead
Tractor Supply Company
03.2018 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Maintained current forklift training and certification as required by company policies.
- Propane Certified
Owner/Operator
Direct Exams, LLC
1992 - 2019
- Performed Medical Examinations for multiple Insurance Companies. Medical histories, EKG's, phlebotomy services, specimens collections, vital signs, and medical histories.
- Contacted local Insurance Companies, promoting Direct Exams as the business to conduct superior examination services.
- Followed up with agents to ensure quality of service and maintain a business relationship.
Owner/Operator
Scrubs
1999 - 2005
- Led startup and opening of a retail clothing business and provided business development, creation of operational procedures and workflow planning.
- Set pricing structures according to market analytics and emerging trends.
- Developed business and marketing plans and prepared monthly financial reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Owner/Operator
Confidential Professional Services
1999 - 2005
- Led startup and opening of DNA Testing business and provided business development, creation of operational procedures and workflow planning.
- Performed DNA testing.
- Assisted clients in receiving medication for little or no cost via pharmaceutical companies.
- Set pricing structures according to market analytics and emerging trends.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Manager
South Conchas Dam Lodge
1986 - 1991
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted negotiation with vendors and suppliers to reduce cost.
- Recruited and hired qualified candidates to fill open positions.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
Manager
Der Wienerschitzel
1982 - 1983
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
Assistant Manager
Jack In The Box
1980 - 1982
- Planned and prepared workflow schedules, delegating tasks for 20 member team.
- Delegated daily tasks to team members to optimize group productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Science - Psychology
University Of Phoenix
Tempe, AZAssociate of Science - Biology
University Of Arkansas At Little Rock
Little Rock, ARSkills
- Production monitoring
- Issue resolution
- Team supervision
- Experience in leadership
- People skills
- Money Handling
- Customer Relations
- Product and service knowledge
- Sales Growth
- Propane Certified
- Forklift Operator
Timeline
Assistant Manager
Tractor Supply Company
06.2021 - Current
Team Lead
Tractor Supply Company
03.2018 - Current
Owner/Operator
Direct Exams, LLC
1992 - 2019
Owner/Operator
Scrubs
1999 - 2005
Owner/Operator
Confidential Professional Services
1999 - 2005
Manager
South Conchas Dam Lodge
1986 - 1991
Manager
Der Wienerschitzel
1982 - 1983
Assistant Manager
Jack In The Box
1980 - 1982
Bachelor of Science - Psychology
University Of Phoenix
Associate of Science - Biology
University Of Arkansas At Little Rock