Jeannie Herrera Cruz

• Created intricate braid styles tailored to client preferences and hair texture.
• Consulted clients on protective styles, maintenance, and scalp care.
• Sectioned, detangled, and prepared hair for precise braiding applications.
• Installed box braids, cornrows, twists, and extensions with consistent quality.
• Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
• Delivered exceptional customer service through attentive listening skills that allowed for accurate interpretation of client desires.

Built braiding business and provided professional hair styling services for braiding styles. Served women, men, and teenagers with hairstyle support. Learned hair types, braiding patterns, and new techniques while growing business skills in country.

• Supervised daily cafe operations, maintaining smooth service flow across front-of-house and back-of-house teams.
• Scheduled staff coverage, balancing labor needs with peak customer traffic and business priorities.
• Trained new team members on service standards, POS procedures, and closing responsibilities.
• Monitored inventory levels, reordered supplies, and reduced shortages through consistent stock checks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.