Jeannie Hughes

Currently lead seven prestigious communities, 2,724 apartment homes in the Dallas Metroplex, responsible for training and mentoring 52 team members.

• Collaborate with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promote culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Develop and manage operating budget, including expense control, ensuring optimal financial performance across all properties.
• Manage lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
• Establishing preventive maintenance programs and vendor contract negotiations.
• Lead Crisis Response Task Force company-wide, help develop and implement Compliance and Risk Mitigation program.
• Provide comprehensive training programs for property staff members, ensuring capable personnel to handle various industry challenges efficiently.
• Enhance property occupancy rates by implementing strategic marketing campaigns and conducting regular market analyses in coordination with Asset Management.
• Collaborate with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
• Monitor industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed.
• Enhanced reputation management by ensuring high levels of customer service satisfaction adding immediate recovery process company-wide.
• Lead a dynamic team of property managers, maintenance staff, leasing agents, resident service managers, move in coordinators, maintenance coordinators, porters, vendor partners and fostering a collaborative and high-performance work environment.
• Implement Physical Asset Compliance Program, tracking physical maintenance of community in common areas and amenity spaces as well as inventory control measures and compliance.
• Accountable for monthly variance reporting, plan of action for any underperforming areas.
• Conduct weekly site visits to evaluate property conditions, identifying areas requiring improvements and creating a plan of action.

Managed a Portfolio of 10 communities spanning three counties in Southern California comprising a total of 1,722 apartment homes.

• Oversaw all aspects of fiscal success for 10 communities including budgeting, financial analysis, and expense control.
• Successfully developed and led team of 64 team members, providing guidance, training, and fostering a collaborative work environment.
• Prepared annual budgets for 10 communities, ensuring financial objectives were met and exceeded.
• Conducted weekly visits to all 10 communities, maintaining a strong on-site presence to assess property conditions and address resident concerns promptly.
• Spearheaded creating processes for operational efficiencies, contributing to development of standardized Standard Operating Procedures (SOP) across company.

• Managed day-to-day operations of two communities in tandem
• Bellevue, WA: 459 multi-family
• Market rent apartments, Ellensburg, WA, 129 apartment homes, student housing
• Orchestrated fiscal success of both communities, including budget preparation, financial analysis, and expense control
• Provided leadership, supervision, and career development for a team of 12 staff members, fostering high-performance work environment
• Conducted property inspections, ensuring property conditions met company's standards and promptly addressing maintenance issues
• Managed vendor contracts and managed interior rehabilitation of 459 apartment homes, improving property quality and resident satisfaction
• Played a key role in increasing occupancy by 11% in just 3.5 months without lowering rents, through retraining staff in customer service initiatives and improved on line review reputation
• Student Housing focus was on turning 129 apartments in a 7 week period with exceptional vendor coordination and preleasing strategies to meet budgeted occupancy for the next fiscal year