Jeannie Jones
Elizabeth City,NC
Summary
A highly experienced retail professional with a proven track record of over 20 years in leadership and management. Demonstrating expertise in project planning and execution, customer service, and office management. Possesses excellent organizational skills and the ability to multitask, thriving in high-pressure environments with a rapid learning curve. Able to lead during challenging situations and utilize resources to problem-solve and achieve goals, while maintaining a strong focus on team development and integrity.
Overview
15
15
years of professional experience
Work History
Store Team Leader
Ollie's Bargin Outlet
11.2018 - Current
- Coordinates with District Team Leader regarding key concerns that require resolution.
- Monitor staff performance, customer service and sales goals to meet and exceed targets.
- Open and close store by counting cash, closing and opening registers and delegating daily staff assignments.
- Assist customers with merchandise by answering product-related questions to guide customers through buying process.
- Prepare materials for following shift.
- Transfer, create and receive stock orders to guarantee product stability.
- Develop and implement store-wide policies and procedures to improve customer service and store operations.
- Maintain guest-friendly environment to drive sales, repeat business and service.
- Walk around facility frequently to check activities.
- Resolve customer grievances and concerns in a professional manner.
- Interview, train and coach 20+ member team to achieve company and store goals.
- Perform systematic stock-taking exercises to validate inventory levels, minimize discrepancies, and maintain a well-organized store environment.
- Implement inventory management and loss prevention policies to effectively minimize shrink in store.
- Use computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Clean counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintain a broad knowledge base of departmental operations to expedite customer product searches and enhance overall merchandise visibility.
- Communicate pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Cultivate positive interactions with team members and customers to promote a shared commitment to organization's vision and values.
Assistant Store Manager
Tractor Supply Company
06.2016 - 11.2018
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Optimized financial operations by efficiently handling credit, debit and cash transactions, including providing accurate change.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Restaurant Manager
The Pines Golf Course
03.2009 - 05.2016
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw food preparation and monitored safety protocols.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Education
Associate of Applied Science - Business Administration And Management
College of The Albemarle
Elizabeth City, NC05.2014
Skills
- Employee Scheduling
- Supply Ordering
- Loss Prevention strategies
- Promotions planning
- Recruitment and hiring
- Profit management
- Event Planning
- Sales Analysis
- Store operations
- Inventory Control
- Cash Handling Accuracy
- Product Demonstration
Accomplishments
- Elite employee that ranks above 75% of overall peers in key performance metrics from 2018-2023.
- Yearly performance reviews from 2018-2024 exceeds expectations.
- 2019-2024 top lowest shrinkage in district.
- Achieved mid-year 9.6% top compensation throughout the district in 2023.
- Supervised a team of 20 plus team members with a 0% turnover for the year 2023.
Timeline
Store Team Leader
Ollie's Bargin Outlet
11.2018 - Current
Assistant Store Manager
Tractor Supply Company
06.2016 - 11.2018
Restaurant Manager
The Pines Golf Course
03.2009 - 05.2016
Associate of Applied Science - Business Administration And Management
College of The Albemarle
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