Jeannie Keller
Vancouver,WA
Summary
Dedicated Real Estate Broker and Business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Non-Emergency Medical Transport Driver
Safety One Medical Transport, LLC
01.2018 - Current
- Duties include assisting patients to medical appointments and communicating with the care team regarding their care
- While they are in our care duties include making sure safely secured and comfortable during their transport
- Making sure that the patient can communicate with us or always has a caregiver with them
- Communicating with hospital staff during a patient's hospital discharge and transporting patients to care facilities or their residences
- Maintaining communication with Office Dispatch when they need to confirm ride information and any difficulties that may arise
- Using Medi-Routes applications for ride information and mapping to destinations
- Train new drivers as needed and assist in deciding if they are a good fit for the company
- Enhanced patient comfort by providing compassionate care and maintaining a clean and orderly vehicle environment.
- Maintained accurate records of patient information, trip details, and vehicle maintenance logs to ensure smooth operations.
- Safely transported patients with various medical needs to hospitals, nursing homes, doctor''s appointments, dialysis centers, and other healthcare facilities.
- Reduced stress for patients by offering emotional support during transport and ensuring they were comfortable throughout the journey.
- Adhered to strict safety protocols while operating vehicles equipped with emergency lights or sirens during high-priority transports.
- Provided exceptional customer service to patients, their families, and healthcare professionals through clear communication and empathy.
- Stayed up-to-date on best practices in medical transportation through regular training sessions, workshops, or seminars offered by employers or industry organizations.
- Adapted to changing schedules or requirements as needed to ensure the highest level of service for each patient transport.
- Documented and reported mechanical issues to appropriate service personnel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Participated in annual training to maintain [State] commercial driver's license certification for medical transport.
OWNER
UBER PARTNER/BUSINESS OWNER
01.2014 - 01.2018
- Duties included driving customers from one location to another
- Making sure that customers arrive safely to their destination
- Driving in heavy traffic and entertaining the customer was very important to ensure they were happy with their riding experience
- High customer service was essential to maintaining a good rating
- I was able to maintain a very high rating of 4.9 percent out of 5.0 percent
- It was my job to make sure that each person who chose to ride in my vehicle had a safe and pleasant experience during their ride.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Interacted well with customers to build connections and nurture relationships.
OFFICE ASSISTANT
Jardine, Stephenson, Blewitt, and Weaver et al.
09.2007 - 07.2013
- Office assistant/Receptionist for a prestigious Law firm In Great Falls, Mt
- Responsibilities included: Answering Phones, Greeting Clients, Filing Court Documents, Entering Legal Correspondence on the firm calendar, Recording Documents, Billing, Office filing, Entering daily reports in the computer, entering monthly costs, Calculating annual copy costs, Entering confidential data into files, Keeping a record of the client database
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines..
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Supported staff on special assignments and ad hoc projects.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
Apartment Manager
SK Investments
San Diego, CA
04.2002 - 05.2006
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
Education
Licensed Real Estate Broker Washington State - Real Estate
Real Estate School Rockwell Institute
11.2023
Certified Clinical Medical Assistant -
American Career Technologies
01.2004
Certified Administrative Medical Assistant -
American Career Technologies
01.2004
Certification in Confidential Medical Records -
American Career Technologies
01.2004
Skills
- Microcomputer Applications
- Palomar Community College
- Microsoft Office all versions
- All Microsoft Windows versions
- Internet Explorer
- Microsoft Outlook
- Microsoft Outlook Express
- Business Launch
- Cost Reduction
- Project Management
- Negotiation
- Partnership Development
- Project Estimating
- Customer Relations
- Client Service
- Verbal and Written Communication
- Financial Management
- Investor Relations
- Operations Management
- Relationship Building
- Bidding Processes
- Budget Development
- Contract Management
- Creative Thinking
- Adaptability and Flexibility
- Time Management
- Staff Training
- Problem Solving
- Industry Knowledge
- Conflict Resolution
- Decision Making
- Leadership Abilities
- Customer Service
- Incident Response
- Driven and Determined
- Professional Networking
- Entrepreneurial Personality
- Issue Resolution
- Start-Up Operations
- Vendor Relationship Management
Accomplishments
- Documented and resolved partnership issues which led to a positive. outcome for all involved in the partnership.
Timeline
Non-Emergency Medical Transport Driver
Safety One Medical Transport, LLC
01.2018 - Current
OWNER
UBER PARTNER/BUSINESS OWNER
01.2014 - 01.2018
OFFICE ASSISTANT
Jardine, Stephenson, Blewitt, and Weaver et al.
09.2007 - 07.2013
Apartment Manager
SK Investments
04.2002 - 05.2006
Licensed Real Estate Broker Washington State - Real Estate
Real Estate School Rockwell Institute
Certified Clinical Medical Assistant -
American Career Technologies
Certified Administrative Medical Assistant -
American Career Technologies
Certification in Confidential Medical Records -
American Career Technologies
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