Jeannie Klink
Channelview,TX
Summary
Adept in complex problem-solving and fostering teamwork, I significantly enhanced verification accuracy at Sam's Club #4892 by streamlining quality control processes. My analytical mindset and leadership skills have consistently improved operational efficiency and customer satisfaction, showcasing my ability to adapt and excel in fast-paced environments.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Quality Assurance Verifier Analyst
Sam's Club #4892
04.2023 - Current
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Managed multiple concurrent verification projects without compromising accuracy or deadlines.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Implemented innovative solutions to common challenges faced during the verification process.
- Enhanced team efficiency by streamlining workflows and optimizing communication between departments.
- Reduced turnaround time for verification tasks by prioritizing workload and managing resources effectively.
- Collaborated with colleagues on special projects, ensuring successful completion within deadlines.
- Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.
Orderfiller
Walmart Distribution Center #7042
02.2018 - 04.2023
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Balanced competing priorities effectively within a high-pressure environment, consistently delivering results that met or exceeded expectations.
- Followed safety protocols to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Restaurant Manager
Sonic Drive Inn
Crosby, Texas
10.2012 - 02.2018
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
- Contributed to restaurant''s achievement of high health inspection scores by strictly following cleanliness and sanitation guidelines.
- Trained new waitstaff, sharing best practices for excellent service and efficiency.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Processed payments accurately using various payment methods while upholding company policies regarding cash handling procedures.
- Supported team morale by fostering a cooperative work environment that emphasized open communication among colleagues.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Restaurant Manager
Sonic Drive Inn
04.2006 - 10.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Electrical Apprentice
Enterprise
08.2005 - 04.2006
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Optimized workspace organization, maintaining a clean and orderly work area that promoted safety and productivity.
- Efficiently managed inventory of tools and materials needed for projects, ensuring timely completion without delays due to lack of resources.
- Supported senior electricians in diagnosing and repairing faults in electrical systems, enhancing system reliability.
Electrical Apprentice
Mustang Engineering
09.2004 - 07.2005
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Optimized work readiness with organized tools and spaces.
- Supported senior electricians in diagnosing and repairing faults in electrical systems, enhancing system reliability.
- Assisted in installation of complex electrical systems, contributing to timely completion of projects.
- Facilitated knowledge transfer, participating in training sessions on latest electrical technologies and best practices.
- Enhanced team communication, preparing clear and concise reports on project progress and challenges.
Education
C.E. King High School
Houston, TX2001
Skills
- Teamwork orientation
- Accuracy and Precision
- Analytical mindset
- Customer Service
- Attention to Detail
- Communication and Interpersonal Skills
- Work Monitoring
- Document Management
- Financial Counseling
- Quick-learning
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Detail Oriented
- Phone and Email Etiquette
- Self Motivation
- Coaching and Mentoring
- Conflict Resolution
- Goal Setting
- Complex Problem-Solving
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
- CPR/AED Certification
- First Aid Certification
- Forklift Certification
Timeline
Quality Assurance Verifier Analyst
Sam's Club #4892
04.2023 - Current
Orderfiller
Walmart Distribution Center #7042
02.2018 - 04.2023
Restaurant Manager
Sonic Drive Inn
10.2012 - 02.2018
Restaurant Manager
Sonic Drive Inn
04.2006 - 10.2012
Electrical Apprentice
Enterprise
08.2005 - 04.2006
Electrical Apprentice
Mustang Engineering
09.2004 - 07.2005
C.E. King High School