Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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JEANNIE LATO

RED LAKE FALLS

Summary

Dynamic professional with a proven track record at Sanford Health, excelling in patient care and team collaboration. Mastered advanced phlebotomy techniques and significantly enhanced client satisfaction, demonstrating exceptional attention to detail and communication skills. Achieved notable improvements in process efficiency, contributing to a positive and productive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Laboratory Assistant

Sanford Health
Thief Ri, Minnes
01.2025 - Current
  • Identified patients using proper procedures prior to specimen collection.
  • Responded quickly and effectively to emergency situations.
  • Educated patients on proper blood draw techniques.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Assisted in the training of new phlebotomists.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Entered patient information and test orders into computer systems accurately.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Verified collection orders and communicated discrepancies to nurses.
  • Verified patient information prior to specimen collection.

HOSPTIAL PHLEBOTOMY SUPERVISOR

Altru Grand Forks
07.2024 - Current
  • Evaluated employee skill and quality of care against performance benchmarks.
  • Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
  • Implemented state certification for phlebotomists and lab assistants by required deadlines.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Answered special calls promptly to deliver exceptional service.
  • Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
  • Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Maintained and organized phlebotomy data and statistics.
  • Assisted in the training and mentoring of new phlebotomy staff.
  • Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
  • Established team schedules that met all coverage needs.
  • Monitored laboratory productivity standards, providing feedback when necessary to ensure optimal performance levels are achieved.
  • Oversaw daily operations of the laboratory, including staffing schedules and patient flow.
  • Directed activities of phlebotomy department.

LEAD PHLEBOTOMIST

Sanford Thief River Falls
09.2017 - 07.2024
  • Supervisor for a phlebotomy team to enhance patient care and reduce wait times through efficient workflows
  • Develop training programs for phlebotomists to improve skills and minimize errors
  • Mentor junior staff, fostering a positive environment and promoting professional growth
  • Coordinate with departments to align phlebotomy services with hospital initiatives for better care
  • Manage phlebotomist schedules and participate in leadership meetings
  • Analyze team performance metrics, identifying areas for improvement and implementing targeted solutions
  • Monitor quality control measures to ensure consistent, high-standard blood draws
  • Led phlebotomy team, ensuring efficient blood collection and accurate sample handling
  • Implemented streamlined processes, reducing wait times and enhancing patient satisfaction
  • Fostered teamwork among phlebotomists, lab technicians, and medical staff
  • Coordinated cross-departmental efforts to optimize workflow and improve overall healthcare delivery
  • Pioneered new blood draw techniques, minimizing patient discomfort and increasing successful first-attempt rates
  • Introduced digital record-keeping system for enhanced accuracy
  • Consistently met and exceeded daily blood collection targets
  • Implemented quality control measures that significantly reduced sample contamination rates
  • Mentored junior phlebotomists, providing guidance on best practices and patient care
  • Created a positive work environment, boosting team morale and productivity
  • Optimized phlebotomy processes, significantly reducing patient wait times and boosting satisfaction scores while maintaining high-quality sample collection standards

BANK TELLER

Unity Bank
Red Lake Falls
01.2015 - 01.2017
  • Managed daily transactions, balanced cash drawers, and resolved customer inquiries efficiently
  • Maintained accurate records and adhered to strict security protocols
  • Consistently exceeded sales targets for financial products
  • Implemented process improvements that reduced transaction times and enhanced customer satisfaction
  • Proposed and implemented digital solutions to optimize customer service
  • Adapted quickly to new banking technologies, improving operational efficiency
  • Provided personalized financial guidance to diverse clientele
  • Demonstrated empathy and patience in addressing complex customer needs and concerns
  • Streamlined transaction processes, reducing wait times and boosting customer satisfaction
  • Consistently surpassed sales targets for financial products
  • Delivered personalized financial guidance to diverse clientele
  • Demonstrated empathy in addressing complex customer needs and concerns
  • Managed cash transactions, balanced drawer daily, and resolved customer inquiries efficiently
  • Implemented new process, reducing wait times and improving customer satisfaction
  • Ensured accuracy in financial transactions, adhering to bank policies and regulations
  • Maintained meticulous records, contributing to error-free audits
  • Worked closely with team to streamline teller operations
  • Shared best practices, enhancing overall department efficiency and fostering a positive work environment
  • Proposed and implemented digital queue system, significantly reducing customer wait times
  • Adapted quickly to new banking technologies, improving service delivery
  • Provided exceptional customer service, addressing complex account issues with patience and professionalism
  • Mentored new tellers, facilitating their smooth onboarding

BANK TELLER

Border State Bank
Thief River Falls
01.2014 - 01.2015
  • Entered transactions into computer and issued customer receipts.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Trained employees on cash drawer operation.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Responded and assisted customers with account inquiries and updates.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Educated customers about different types of banking services available at the branch.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

COSMETOLOGIST

Signature Styles
Thief River Falls
01.2012 - 01.2014
  • Delivered exceptional hair and beauty services, enhancing client satisfaction
  • Mastered advanced styling techniques, contributing to salon's reputation for excellence
  • Consistently exceeded monthly sales targets for beauty products
  • Developed loyal client base through personalized consultations and expert recommendations
  • Elevated client satisfaction through personalized hair and beauty services
  • Developed loyal clientele, surpassing monthly product sales targets
  • Pioneered advanced styling techniques, enhancing salon's reputation
  • Implemented creative solutions for unique client requests, driving repeat business
  • Fostered team synergy, sharing expertise in cutting-edge beauty trends
  • Improving overall salon performance
  • Meticulously executed complex hair treatments, ensuring client safety and satisfaction
  • Maintained impeccable hygiene standards, enhancing salon credibility

Education

TECHNICAL DIPLOMA -

Chippewa Valley Technical College
Eau Claire
01.2009

Skills

  • Customer Service
  • Time Management
  • Sales Techniques
  • Client Retention
  • Patient Care
  • Communication Skills
  • Attention to Detail
  • Problem Solving
  • Team Collaboration

References

  • Caitlin Howard, Sanford Health, 2186894701
  • Hailey Thornton, Sanford, 7013677929
  • Thursday Wilson, Altru, 2165267636
  • Samantha Brazier, Sanford, 7014904025

Certification

  • Certified Phlebotomy technician

Timeline

Senior Laboratory Assistant

Sanford Health
01.2025 - Current

HOSPTIAL PHLEBOTOMY SUPERVISOR

Altru Grand Forks
07.2024 - Current

LEAD PHLEBOTOMIST

Sanford Thief River Falls
09.2017 - 07.2024

BANK TELLER

Unity Bank
01.2015 - 01.2017

BANK TELLER

Border State Bank
01.2014 - 01.2015

COSMETOLOGIST

Signature Styles
01.2012 - 01.2014

TECHNICAL DIPLOMA -

Chippewa Valley Technical College

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JEANNIE LATO