Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JEANNIE LATO

RED LAKE FALLS,MN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Laboratory Assistant

Sanford Health
01.2025 - Current
  • Provided training and mentorship to junior laboratory assistants, improving team cohesion and productivity.
  • Trained and supervised junior technicians in laboratory protocols.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Hospital Phlebotomy Supervisor

Altru
07.2024 - Current
  • Supervisor for a phlebotomy team to enhance patient care and reduce wait times through efficient workflows.
  • Develop training programs for phlebotomists to improve skills and minimize errors.
  • Mentor junior staff, fostering a positive environment and promoting professional growth.
  • Coordinate with departments to align phlebotomy services with hospital initiatives for better care.
  • Manage phlebotomist schedules and participate in leadership meetings.
  • Analyze team performance metrics, identifying areas for improvement and implementing targeted solutions. Monitor quality control measures to ensure consistent, high-standard blood draws.
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
  • Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.

Lead Phlebotomist

Sanford
09.2017 - 07.2024
  • Led phlebotomy team, ensuring efficient blood collection and accurate sample handling. Implemented streamlined processes, reducing wait times and enhancing patient satisfaction.
  • Fostered teamwork among phlebotomists, lab technicians, and medical staff. Coordinated cross-departmental efforts to optimize workflow and improve overall healthcare delivery.
  • Pioneered new blood draw techniques, minimizing patient discomfort and increasing successful first-attempt rates. Introduced digital record-keeping system for enhanced accuracy.
  • Consistently met and exceeded daily blood collection targets. Implemented quality control measures that significantly reduced sample contamination rates.
  • Mentored junior phlebotomists, providing guidance on best practices and patient care. Created a positive work environment, boosting team morale and productivity.
  • Optimized phlebotomy processes, significantly reducing patient wait times and boosting satisfaction scores while maintaining high-quality sample collection standards.

Bank Teller

Unity Bank
01.2015 - 01.2017
  • Managed daily transactions, balanced cash drawers, and resolved customer inquiries efficiently. Maintained accurate records and adhered to strict security protocols.
  • Consistently exceeded sales targets for financial products. Implemented process improvements that reduced transaction times and enhanced customer satisfaction.
  • Proposed and implemented digital solutions to optimize customer service. Adapted quickly to new banking technologies, improving operational efficiency.
  • Provided personalized financial guidance to diverse clientele. Demonstrated empathy and patience in addressing complex customer needs and concerns.
  • Streamlined transaction processes, reducing wait times and boosting customer satisfaction. Consistently surpassed sales targets for financial products.
  • Delivered personalized financial guidance to diverse clientele. Demonstrated empathy in addressing complex customer needs and concerns.

Bank Teller

Border State Bank
01.2014 - 01.2015
  • Managed cash transactions, balanced drawer daily, and resolved customer inquiries efficiently. Implemented new process, reducing wait times and improving customer satisfaction.
  • Ensured accuracy in financial transactions, adhering to bank policies and regulations. Maintained meticulous records, contributing to error-free audits.
  • Worked closely with team to streamline teller operations. Shared best practices, enhancing overall department efficiency and fostering a positive work environment.
  • Proposed and implemented digital queue system, significantly reducing customer wait times. Adapted quickly to new banking technologies, improving service delivery.
  • Provided exceptional customer service, addressing complex account issues with patience and professionalism. Mentored new tellers, facilitating their smooth onboarding.

Cosmetologist

Signature Styles
01.2012 - 01.2014
  • Delivered exceptional hair and beauty services, enhancing client satisfaction. Mastered advanced styling techniques, contributing to salon's reputation for excellence.
  • Consistently exceeded monthly sales targets for beauty products. Developed loyal client base through personalized consultations and expert recommendations.
  • Elevated client satisfaction through personalized hair and beauty services. Developed loyal clientele, surpassing monthly product sales targets.
  • Pioneered advanced styling techniques, enhancing salon's reputation. Implemented creative solutions for unique client requests, driving repeat business.
  • Fostered team synergy, sharing expertise in cutting-edge beauty trends. Improving overall salon performance.
  • Meticulously executed complex hair treatments, ensuring client safety and satisfaction. Maintained impeccable hygiene standards, enhancing salon credibility.

Education

Technical Diploma -

Chippewa Valley Technical College
01.2009

Skills

  • Customer Service
  • Time Management
  • Sales Techniques
  • Client Retention
  • Patient Care
  • Communication Skills
  • Detail-oriented approach
  • Problem Solving
  • Team Collaboration
  • Problem-solving

Certification

  • Certified Phlebotomy Technician

Timeline

Senior Laboratory Assistant

Sanford Health
01.2025 - Current

Hospital Phlebotomy Supervisor

Altru
07.2024 - Current

Lead Phlebotomist

Sanford
09.2017 - 07.2024

Bank Teller

Unity Bank
01.2015 - 01.2017

Bank Teller

Border State Bank
01.2014 - 01.2015

Cosmetologist

Signature Styles
01.2012 - 01.2014

Technical Diploma -

Chippewa Valley Technical College

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JEANNIE LATO