Jeannie Miller
Tuttle
Summary
I am a caring individual with experience in communicating, team building and problem solving. I am adept at defusing situations where others may be upset and need assurance that the issue will be resolved. I am passionate about the safety and well-being of vulnerable children and adults as demonstrated by years of experience in volunteer work with and for children. My goal is to secure a position that leads to the care of individuals in need.
Overview
18
18
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
Tuttle, OK
06.2011 - Current
- Deliver mail and packages to rural routes efficiently and accurately.
- Manage time effectively to adhere to delivery schedules.
- Maintain accurate records of deliveries and customer interactions.
- Ensure compliance with postal regulations and safety protocols.
- Provided excellent customer service by addressing inquiries and concerns.
- Train new staff on delivery processes and route navigation.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Consumer Affairs Clerk
United States Post Office
Oklahoma City, OK
11.2023 - 12.2025
- Analyzed customer concerns received through phone and electronic means, providing USPS process knowledge to specific inquiries and clarify the complete context of each issue.
- Validated customer dissatisfaction by communicating by phone or email and initiated immediate steps to rectify the situation.
- Analyzed complex issues using my experience and knowledge, along with resources from USPS database, engaging with various departments, and maintaining clear communication with customers throughout the process.
- Maintained accurate documentation of all customer inquiries and their corresponding resolutions to enhance service quality and maintain a record in case the customer should have questions in the future.
- Coordinated efforts with team members to develop solutions for multifaceted problems and provide the best possible resolution for the customer.
- Conducted thorough research and asked relevant questions to optimize issue resolution and personal development.
Installed Sales Department Manager
Lowes Home Improvment
Mustang, OK
04.2008 - 05.2011
- Supervised the Installed Sales Department for Lowe's store #2903.
- Remained in communication with customers from the time of the sale, scheduling the installation and satisfactory completion of project.
- Worked with installers to ensure the needed materials for projects were ready for pick up on time, to ensure the installer communicated install dates and provided timeline for project completion with the customer.
- Reviewed scheduled install projects throughout the day for any details that may need further clarification in order to prevent any issues with the installation.
- Both verbal and written communications provided throughout the day in person, phone and email.
- Collaborated with the sales team to assist with any installation inquiries and speak with customers as needed.
Education
No Degree - Nursing Science
Oklahoma State University
Oklahoma City, OKSkills
- Problem solver
- Dedicated and reliable employee
- Microsoft Office skills in Excel, Word, Outlook, Teams, Copilot
- Empathetic and professional communication skills
- Director and counselor of children's camps
- Registered Youth Worker
Timeline
Consumer Affairs Clerk
United States Post Office
11.2023 - 12.2025
Rural Mail Carrier
United States Post Office
06.2011 - Current
Installed Sales Department Manager
Lowes Home Improvment
04.2008 - 05.2011
No Degree - Nursing Science
Oklahoma State University