Jeannie Norge
Saint Petersburg,USA
Summary
Pharmacy professional with commitment to maximizing operational efficiency and patient care. Proven ability to lead teams, manage inventory, and implement process improvements. Known for collaborative approach and adaptability to changing needs, with strong focus on communication and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Deputy, Pharmcist-in-Charge
Reliant Pharmacy Services
08.2023 - Current
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Collaborated with Pharmacist in Charge to maintain daily operations.
Pharmacy Manager
CVS Pharmacy
08.2014 - 08.2023
- Performed patient consultation, prescription processing and prospective drug utilization reviews.
- Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Staff Pharmacist Floater
CVS Pharmacy
07.2014 - 08.2014
- Performed patient consultation, prescription processing and prospective drug utilization reviews, worked healthcare team to sharpen professional a nd team-leading skills.
Grad Intern
CVS Pharmacy
10.2010 - 07.2014
- Responsibilities: Performed patient consultation, prescription processing and prospective drug utilization reviews, worked closely with the pharmacists to sharpen professional and team-leading skills.
- Participated in quality assurance initiatives to maintain high standards of care within the pharmacy setting.
- Managed drug and supply inventories.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Assisted with immunization administration, promoting overall community health and increasing vaccination rates within the pharmacy''s clientele.
- Reconstituted oral liquids.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
Certified Pharmacy Technician
CVS Pharmacy
02.2009 - 10.2010
- Counted and labeled prescriptions with correct item and quantity.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Certified Pharmacy Technician
Walgreen’s Pharmacy
10.2004 - 02.2009
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
No Degree - Pre-Pharmacy Curriculum
University of South Florida
Tampa, FLPharmD - Pharmacy
Presbyterian College School of Pharmacy
Clinton, SC05-2014
Skills
- Decision-making
- Report writing
- Public relations
- Meetings and presentations
Timeline
Deputy, Pharmcist-in-Charge
Reliant Pharmacy Services
08.2023 - Current
Pharmacy Manager
CVS Pharmacy
08.2014 - 08.2023
Staff Pharmacist Floater
CVS Pharmacy
07.2014 - 08.2014
Grad Intern
CVS Pharmacy
10.2010 - 07.2014
Certified Pharmacy Technician
CVS Pharmacy
02.2009 - 10.2010
Certified Pharmacy Technician
Walgreen’s Pharmacy
10.2004 - 02.2009
No Degree - Pre-Pharmacy Curriculum
University of South Florida
PharmD - Pharmacy
Presbyterian College School of Pharmacy
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