Jeannie Pachuca
Houston,TX
Summary
With over 17 years of experience in the hotel industry, I am a high-energy sales professional dedicated to increasing product sales and ensuring exceptional client satisfaction by consistently securing business travel (BT) clients for hotels. I am now exploring opportunities in remote sales and related occupations. As a solid team player with an upbeat, positive attitude, I excel in multiple roles as needed. I am adept at balancing multiple tasks and priorities seamlessly, with proven skills in identifying and converting leads. Gifted in communication, I possess strong insights into client desires and effective sales-closing strategies.
Overview
17
17
years of professional experience
Work History
Corporate Sales Manager
Houston Hospitality LLC
Houston, TX
05.2023 - Current
- Conducted face-to-face meetings with potential clients to showcase hotel offerings.
- Identified and prioritized potential clients, scheduling meetings to discuss their needs.
- Researched and targeted key accounts within the market to drive sales.
- Secured significant revenue through event bookings and group reservations.
- Developed strong relationships with corporate and SMURF (Social, Military, Educational, Religious, and Fraternal) clients.
- Grew existing accounts and established new sales accounts.
- Provided skilled support to both new and inactive customers to boost sales.
- Analyzed market trends and competitor activities to inform sales strategies.
- Assisted team members in driving growth and development.
- Experienced with Salesforce, OnQ, and RNI.
- Skilled in using Microsoft Excel for data analysis and visualization.
- Utilized tools like Cvent and Eventbrite for event management.
- Used Hilton Delphi FDC for tracking and maintaining accurate records of events.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Built relationships within the market’s Chamber of Commerce and hosted their annual outlook event.
- Attended networking events to build client base, source new referrals, and secure vendors and sponsors for ribbon cuttings and cocktail hours.
- Utilized Hilton tools such as Meeting Broker and Meetings Simplified to procure additional banquet events and guest room blocks.
Sales Manager
KVA Management
Houston, TX
11.2022 - 05.2023
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted market research and reported on competitors.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Formed strategic alliances with suppliers and key clients, resulting in sustainable business growth.
- Assisted in training a banquet event sales manager using Delphi Fdc (a sales and catering software) and Hilton tools (including Hilton’s proprietary sales and revenue management systems).
- Worked in tandem with the banquet team and operations to optimize workforce and revenue.
- Collaborated with Hilton Rev Max leader and ownership to identify key, mid-market, and local accounts to grow market share.
- Increased Thursday-Sunday revenue share by prospecting the competitive set.
- Performed and trained the sales team in prospecting and qualifying accounts.
- Nurtured and maintained pre-existing accounts.
Sales Manager
Highgate Hotels
Houston, TX
02.2021 - Current
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Seasoned SMURF & Corporate Group Coordinator
- Strategized with hotel team to increase ADR, Occ, and ADR at desirable levels.
- Recent STR achievement, 1 of 7 in OCC, 2 of 7 in ADR, 2 of 7 in revpar.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Leveraged trends in customer trends and marketplace verticals to shape solutions and approaches.
- Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.
- Represented & forwarded sales leads within 3 other Houston based Highgate Hotels to maximize & retain revenue within the connected set.
- Supplemented sales efforts and marketing for Highgate Hotels two days a week for a sister hotel within the Houston cluster as a secondary DOS contact.
- Conducted site tours and preformed parking lot shops routinely to uncover transient/base business.
Director of Sales and Marketing (OEM)
Aimbridge Hospitality
Houston, TX
07.2020 - 02.2021
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Utilized TravelClick, BidClerk, and other Prospecting Tools supplemented in IHG Way of Sales
- Engaged in weekly Revenue Calls with Revenue Manager and Team
- Work closely with General Manager, AGM and Regional Sales to allow for advantageous insight towards Hotel and Market Share.
- Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
- Maintains professional network of potential clients and business opportunities.
- Collaborated closely with Aimbridge Digital Media department as well as Revenue Management Department to create innovative marketing campaigns for both print and social media.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Increased Operational abilities as well as Sales Growth at a accelerated rate driven by our "New Normal"
Director of Sales
Holiday Inn Express & Suites Downtown Houston
Houston, TX
01.2020 - 07.2020
- Updated HCM single handedly to ensure accuracy of hotel amenities, current promotions and contacts.
- Activated Inactive Rate Codes during COVID-19 as needed.
- Maintained good client relationships and offered alternatives to concessions that are usually available due to COVID-19.
- Answered and processed IHG RFP's and Meeting Broker.
- Tracked past, on-going, and future hotel groups.
- Created Proposals, Contracts, for New Groups and LNR'S.
- Created Banquet Event Orders for Clients and Oversee Set-Ups.
- Proactively completed a Comp Set review quarterly to review and obtain our fair share of revenue.
- Utilized Google Alerts daily as well as Social Media outlets to allocate potential business.
- Good Recordkeeping of past files of prior groups as well as inactive LNR's and prospected to see if they can be utilized as a repeat business opportunity.
- Used Opera PMS and IHG Merlin Reports that assist in research to track year to year production and differentials that inadvertently offer assistance in obtaining revenue in our "New Normal".
- Represented Hotel in various events and exhibition. Good lines of communication have been established with Visit Houston and GRB.
- Executed and supported the operational aspects of business booked (e.g. generating proposal, Corporate Rate Application letter, writing contract, customer correspondence, and extending commission(s) due to Accounts Payable Dept.).
- Strategies for potential business include implementing LTF'S and Hotel Offers on Visit Houston website.
Group Sales Coordinator
Holiday Inn Express Hotel & Suites Downtown
Houston, TX
03.2018 - 01.2020
- Assisted Director of Sales on a Daily Basis.
- Processed Proposals and Contracts for Group Blocks.
- Assisted in Coordinating Blocks by imputing information in the Opera System as well as Concerto.
- Processed Rooming Lists and performed changes to the Rooming Lists
- Issued IHG Business Rewards Points to Groups & LNR's.
- Accompanied Director of Sales on Cold Calls and prospected potential business opportunities.
- Administered Commission Tracking service with Accounts Payable for prior Groups accuracy and expedition of client check.
- Communicate with Client(s) both LNR's and Groups to ensure all their needs and questions are met.
Senior Front Desk Supervisor
Holiday Inn Express & Suites Houston Downtown
Houston, TX
01.2015 - 03.2018
- Organized files, emailed guest(s), faxed reports and scanned documents while maintaining front desk and reception area in neat and organized fashion.
- Answered numerous daily phone calls on multi-line phone system and transferred calls to appropriate managers.
- Emailed folios to guest and processed Apology letters when appropriate.
- Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel in Housekeeping and Hotel Manager departments.
- Directed customer communication to appropriate department personnel and provided information to resolve inquiries, boosting customer satisfaction 100%.
- Checked guest billing for accuracy and assisted with New Front office personnel with inquires in regards to guest folios, support and continued training.
Front Desk Agent
Holiday Inn Express & Suites Houston Downtown
Houston, Texas
08.2007 - 01.2015
- Trained 2 new employees yearly and was entrusted with new hire potential for longevity and success.
- Created new processes and systems for increasing customer service satisfaction.
- Expressed empathy and appreciation by warm invite to customers for repeat business. Cross-trained and provided support for other front desk agents when needed.
- Developed trust and loyalty with clients and secured relationship for hotel which earned a reputation as an asset by exceeding customer satisfaction goals.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Facilitated front desk operations for busy high-volume hotel.
Education
Administrative Assistant - Law
Polytechnic Institute
Houston, Tx2006
Skills
- Seasoned in conflict resolution, rapport and relationship building, and communication and engagement techniques
- Highly motivated and driven with an energetic work attitude; excels in high-paced environments with an eagerness for growth
- Proficient in lead generation, inside and outside sales, sales closing, and persuasive negotiations
- MS Office proficient with operational knowledge and creative problem-solving abilities
- Oriented to detail with a creative approach to tasks and challenges
- Well-versed in contract law and skilled in prospecting
Accomplishments
- Named “Associate of the Year” in November 2017 by Alberigo Hotel Management.
- Recipient of IHG Celebrate Service, Employee of the Month Award.
- IHG Voice Representative for two consecutive years at a Convention Hotel before moving into a Sales position.
- Developed highly effective sales strategies as a Sales Manager, utilizing multiple resources from different outlets.
- Demonstrated exceptional conflict resolution skills, preventing the loss of key and local accounts.
- Known for my versatility, excelling in both Operations and Sales roles.
- Excelled in Front Desk Management, fostering leadership qualities that inspired my team.
Timeline
Corporate Sales Manager
Houston Hospitality LLC
05.2023 - Current
Sales Manager
KVA Management
11.2022 - 05.2023
Sales Manager
Highgate Hotels
02.2021 - Current
Director of Sales and Marketing (OEM)
Aimbridge Hospitality
07.2020 - 02.2021
Director of Sales
Holiday Inn Express & Suites Downtown Houston
01.2020 - 07.2020
Group Sales Coordinator
Holiday Inn Express Hotel & Suites Downtown
03.2018 - 01.2020
Senior Front Desk Supervisor
Holiday Inn Express & Suites Houston Downtown
01.2015 - 03.2018
Front Desk Agent
Holiday Inn Express & Suites Houston Downtown
08.2007 - 01.2015
Administrative Assistant - Law
Polytechnic Institute
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