Jeannie Pham
East Hartford,CT
Summary
Capable employee with a solid background in managing front desk operations and client interactions in gym environments. Efficiently handled member inquiries and streamlined check-in processes, enhancing overall customer satisfaction. Demonstrated excellent communication and organizational skills, consistently contributing to a positive and welcoming atmosphere. Reliable team player who adapts to changing needs and contributes to a collaborative work environment. Proficient in customer service, multitasking, and maintaining a welcoming atmosphere. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Playa Bowls
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Front Desk Receptionist
Big Sky Fitness
10.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
Dental Receptionist
Valley Orthodontics
03.2022 - 09.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Front End Cashier
Stew Leonard's
10.2020 - 05.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Farmington High School
06.2022
Skills
- Customer Service
- Understanding Customer Needs
- Multitasking and Prioritization
- Adaptive Team Player
- Store Maintenance
- High-Energy Attitude
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Appointment Confirmation
- Cash Handling
- Guest Relations
- Appointment Scheduling
- Team Collaboration and Leadership
- Fitness industry familiarity
- Health and safety awareness
Certification
- CPR/AED Certification
Timeline
Shift Leader
Playa Bowls
03.2024 - Current
Front Desk Receptionist
Big Sky Fitness
10.2022 - Current
Dental Receptionist
Valley Orthodontics
03.2022 - 09.2022
Front End Cashier
Stew Leonard's
10.2020 - 05.2022
High School Diploma -
Farmington High School