Jeannie Puffenbarger
Stuarts Draft,VA
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Operations Supervisor
BRITE Transit System
Fishersville, Virginia
09.2012 - Current
- Supervised daily transit operations for BRITE Transit System routes and drivers.
- Coordinated driver assignments, shift coverage, and route adjustments for BRITE Transit System.
- Supported drivers in route preparation, ensuring readiness and compliance with operational standards
- Prepared weekly driver schedule assignments
- Collected and reviewed daily trip reports to ensure accuracy and inform operational adjustments
- Ensure timely collection of fare boxes for accurate revenue reporting
- Perform On-time route checks; report monthly status to maintain 95%
- Respond to route recovery
- Conducted evaluations of routes and drivers to enhance service quality and identify improvement areas
- Review, confirm, and approve electronically submitted timesheets from employees
- Support the review of routes, new route development, and ridership (on/off studies)
- Demonstrate knowledge of FTA regulations regarding safety, compliance and drug and alcohol testing
- Investigate, process, and report all accidents and incidents according to company policy and procedures
- Monitored bus schedules, dispatch logs, and service changes across BRITE Transit System.
Dispatcher/Receptionist
BRITE Transit System
09.2010 - 09.2012
- Performed multiple concurring functions including scheduling, routing, dispatching, and providing exceptional customer service to all visitors and incoming calls
- Dispatched emergency services promptly upon request
- Schedule and modify trip reservations in scheduling software for ADA Demand Response customers
- General and adjust routes for next day service for ADA passengers
- Maintained an exceptional knowledge of all routes, schedules and service areas
- Operated a multi-line phone system within an Automatic Call Distribution (ACD) system with accuracy
- Maintain call log, reporting monthly calls taken
- Recorded fare totals for accurate financial tracking, reported fares, and made bank deposits
Vehicle Operator
BRITE Transit System
Fishersville, Virginia
07.2006 - 09.2010
- Operate assigned route in a safe manner, with attention to customer service and schedule
- Operate mobility device lifts, and secure mobility devices meeting all ADA requirements
- Maintained assigned vehicle, documenting issues in daily trip report or notifying supervisor for resolution
- Guided passengers with route information, leveraging knowledge of all routes and service areas
- Perform all pre-trip and post trip inspections on assigned vehicles
- Knowledgeable of all routes and areas of service; assist passengers with route information
- Collected and recorded fares per guidelines
- Maintained up-to-date knowledge of ADA guidelines for compliance
- Report route, signage, shelter issues to supervisor
- Provided training to new drivers on policies and routes in policies and procedures and routes
- Assisted dispatch team in managing daily operations
- Supervised daily transit operations for BRITE Transit System routes and drivers.
- Monitored bus schedules, dispatch logs, and service changes across BRITE Transit System.
- Coordinated driver assignments and shift coverage, optimizing route adjustments for BRITE Transit System
Education
Highland High School
Monterey, VaSkills
- Route scheduling
- Transit dispatching
- ADA coordination
- FTA compliance
- Accident reporting
- Driver evaluation
- Vehicle inspection
- Fare collection
- Timesheet review
- Route planning
- Operations management
- Performance monitoring
- Incident reporting
- Scheduling coordination
- Staff supervision
- Operational planning
- Project management
- Safety oversight
- Compliance management
- Risk management
- Workflow optimization
- Cost control
- Staff scheduling
- Team coordination
- Team training
- Conflict resolution
- Customer relations
- Client management
- Client development
- Written communication
- Organizational skills
- Record management
- Continuous improvement
- Process optimization
- Task delegation
- Strategic planning
- Task prioritization
- Multitasking capacity
- Regulatory compliance
- MS office suite
- Record keeping
- Strategic planning
- Task prioritization
- Multitasking capacity
- Regulatory compliance
- MS office suite
- Record keeping
Certification
- CDL Class B with School Bus and Passenger Endorsements, Air Brakes
- Community Certified Transit Supervisor (CCTS)
- TAPTCO Management and Supervisory Training
- Advanced Mobility Device Securement
- Reasonable Suspicion – Drug and Alcohol
- Crisis Communication for Transit Employees
- Infectious Disease Awareness
- Harassment Prevention
- Building Diversity Skills
- Basic Supervisor Training
Timeline
Operations Supervisor
BRITE Transit System
09.2012 - Current
Dispatcher/Receptionist
BRITE Transit System
09.2010 - 09.2012
Vehicle Operator
BRITE Transit System
07.2006 - 09.2010
Highland High School