Jeannie Richardson
Conroe,TX
Summary
. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Knowledgeable and dedicated customer service professional with extensive experience in Money Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Associate
Kroger
Magnolia, Texas
09.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Greeted and verified members and guests upon entry to optimize security.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained customer satisfaction with quick and professional handling of product returns.
Pharmacy Technician
Kroger
Magnolia, Texas
10.2020 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
Back up Bookkeeper
Kroger
Magnolia, Texas
02.2019 - 09.2020
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Organized and carried out proactive month-end, quarterly and year-end processes.
Back up Bookkeeper
Kroger
Spring, Texas
06.2018 - 02.2019
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Organized and carried out proactive month-end, quarterly and year-end processes.
Customer Service Associate
Kroger
Spring, Texas
01.2002 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Education
No Degree - Health
San Antonio Medical And Dental Assistants
San AntonioHigh School Diploma -
Theodore Roosevelt High School
San Antonio08.1988
Skills
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Customer Support
- MS Office Proficiency
- Presenting Solutions
- Understanding Customer Needs
- Issue and Complaint Resolution
- Needs Assessment
- Customer Data Confidentiality
Timeline
Pharmacy Technician
Kroger
10.2020 - 03.2022
Back up Bookkeeper
Kroger
02.2019 - 09.2020
Customer Service Associate
Kroger
09.2018 - Current
Back up Bookkeeper
Kroger
06.2018 - 02.2019
Customer Service Associate
Kroger
01.2002 - 02.2017
No Degree - Health
San Antonio Medical And Dental Assistants
High School Diploma -
Theodore Roosevelt High School
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