Jeannie Rodriguez
Gilbert,USA
Summary
Dynamic supply chain leader with a proven track record at Flex Technology Group, excelling in strategic planning and team leadership. Expert in procurement processes and cross-functional collaboration, driving significant cost savings and enhancing customer satisfaction. Passionate about fostering a culture of continuous improvement and accountability within high-performing teams.
Overview
19
19
years of professional experience
Work History
Director of Supplies
Flex Technology Group
Mesa, AZ
02.2025 - 02.2026
- The Director of Supply is responsible for overseeing all supply chain operations for the company’s copier and managed print services business. This role ensures the reliable, cost-effective procurement, inventory management, and distribution of copiers, MFPs, parts, toner, and related supplies while supporting service delivery, sales growth, and customer satisfaction.
- Develop and execute supply chain strategies aligned with company growth and service goals
- Managed vendor relationships with OEMs and third-party suppliers to enhance supply chain efficiency and reliability through improved collaboration and service delivery
- Negotiate pricing, contracts, rebates, and service-level agreements
- Reduce excess and obsolete inventory while preventing service interruptions
- Partner with Service, Sales, and Finance teams to support installs, maintenance contracts, and MPS programs
- Own supply chain budgeting and cost controls
- Analyze spend, margins, and usage trends to identify savings opportunities
- Led continuous improvement initiatives optimizing supply chain operations and reducing operational bottlenecks, resulting in smoother processes
- Lead, mentor, and develop supply department leadership team
- Provided executive leadership for Supply organization during enterprise-wide ERP implementation, ensuring seamless planning, execution, and go-live
- Cultivated cross-functional relationships with executive leadership, sales, field teams, and project management to ensure successful project delivery and alignment
Customer Engagement Manager
Ricoh USA
Chandler, AZ
08.2007 - 02.2025
- Led and motivated team managing order process and billing for strategic marketplace, supporting Ricoh’s NorthStar accounts in insurance and healthcare, while monitoring KPIs to ensure alignment with departmental goals and enhancing customer engagement through collaboration with stakeholders.
- Fostered One Team mindset through collaboration with team and internal partners, including sales, AR, MS, supply chain, and TS, improving communication and streamlining processes.
- Cultivated strong relationships with cross-functional teams to improve collaboration and communication.
- Coached direct reports in 1:1 sessions and mentored supervisors, facilitating peer feedback and leading senior leadership meetings to promote self-development opportunities.
- Meets regularly with area VPs to review Sales forecasting and goals.
- Supported Accenture remote leaders and teams during weekly leadership meetings to review focus items.
- Coordinated training sessions for team development
Billing Manager- State & Local Government
Ricoh USA
Chandler, AZ
- Led billing specialists and team lead to support large, complex West SLG customers, aligning services with customer needs.
- Managed a team of billing specialists and a team lead that supported large and complex West SLG customers.
- Acted as escalation point for SLG accounts, including State of Arizona and State of Oregon.
- Directly guided, prioritized workflow and supported billing/revenue recognition
- Prepared financial presentations and forecasts; reviewed and approved contracts, invoices, and payments to ensure accuracy and compliance.
- Contributed to operational objectives by assisting with special projects in response to company and department needs.
Billing Team Lead
Ricoh USA
Chandler, AZ
- Ensured accurate contract billing for Ricoh by reviewing invoices and verifying data, contributing to timely revenue recognition.
- Supported team in resolving complex billing issues and trained them on department policies and procedures to enhance problem-solving skills.
- Researched account discrepancies and resolved customer complaints to enhance satisfaction and retention.
- Supervised daily operations of the team to ensure workflow efficiency.
- Assisted the manager in coordinating the day-to-day workflow of a team of 10-20 non-exempt employees and supported specific accounts.
- Conducted monthly reviews of KPIs to monitor team performance and identify areas for strategic adjustments.
- Acted as the subject matter expert on the team for process and Oracle processes.
- Led one-on-one mentoring sessions to enhance team members' job performance.
Education
Bachelor of Science - Nursing
Purdue University
12.2004
Skills
- Supply chain management
- Procurement processes
- Budgeting and forecasting
- Process improvement
- Performance monitoring
- Strategic planning
- Cross-functional collaboration
- Analytical thinking
- Team leadership
- Problem resolution
- Effective communication
- Customer relationship management
Timeline
Director of Supplies
Flex Technology Group
02.2025 - 02.2026
Customer Engagement Manager
Ricoh USA
08.2007 - 02.2025
Billing Manager- State & Local Government
Ricoh USA
Billing Team Lead
Ricoh USA
Bachelor of Science - Nursing
Purdue University