Jeannie Rowe
Sagle,ID
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Eager to provide exceptional patient care, while maintaining accuracy and professionalism.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
North Idaho Orthopedics & Sports Medicine
09.2017 - Current
- Served as a liaison between patients, families, surgeons and hospital staff throughout the entire surgical process.
- Maintained a high level of organization in managing appointment calendars for multiple surgeons simultaneously without compromising accuracy or efficiency.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Educated patients about insurance benefits and provided surgical cost estimates.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
Medical Receptionist
North Idaho Orthopedics & Sports Medicine
05.2012 - 09.2017
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered and verified patient records before triage with most up-to-date information.
- Answered phone calls and messages for multiple surgeons at fast paced orthopedic practice, scheduling appointments, and handling patient inquiries.
- Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Sandpoint High School
Sandpoint, ID06.2006
Skills
- Twelve years of medical office experience
- Patient coordination
- Medical recordkeeping
- Obtaining prior authorizations
- Data entry proficiency
- Medical billing
- EHR Software
- Medical terminology
- Professionalism and confidentiality
- Excellent communication skills
Timeline
Surgical Coordinator
North Idaho Orthopedics & Sports Medicine
09.2017 - Current
Medical Receptionist
North Idaho Orthopedics & Sports Medicine
05.2012 - 09.2017
High School Diploma -
Sandpoint High School
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