Jeannie Schultz
Griffin,GA
Summary
Versatile and results-oriented professional with a robust background in front office management and client relations, honed at Warner Media/AT&T. Excelled in roles requiring confidentiality and analytical skills, with a track record of enhancing team dynamics and improving customer satisfaction. Proficient in Microsoft Office Suite and adept at relationship building. Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
12
12
years of professional experience
Work History
Benefits Specialist
Impact Workforce Solutions
07.2022 - 09.2023
- Explained benefit programs and eligibility requirements to employees
- Assisted with claims processing and resolving any discrepancies or issues that arose
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes
- Provided assistance with open enrollment processes and answered questions regarding eligibility requirements
- Guided employees through the enrollment process for all benefit programs
- Investigated and resolved employee benefit issues and complaints
- Collaborated with payroll department to ensure accuracy of deductions from paychecks for benefit premiums
- Maintained compliance with federal regulations related to employee benefits programs such as COBRA and HIPAA laws
- Worked with benefits vendors to troubleshoot issues affecting employees.
Front Office Coordinator
Impact Workforce Solutions
02.2022 - 07.2022
- Utilized strong organizational skills to manage multiple tasks simultaneously with accuracy and efficiency
- Proficiently managed incoming calls, emails, and correspondence within established timelines
- Performed general office duties such as filing documents, photocopying materials, faxing documents, ordering supplies
- Maintained the highest standard of professionalism while communicating effectively with staff, clients, and visitors
- Greeted visitors and answered and routed calls to foster positive office experiences
- Exhibited effective problem-solving abilities when dealing with challenging situations in the workplace
- Demonstrated expertise in providing customer service and administrative support to a busy front office environment
- Collaborated closely with other departments to resolve customer complaints swiftly and efficiently
- Fostered positive relationships by providing courteous, efficient, and attentive service to guests and colleagues alike.
Server
The Emerald Chandelier
11.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Garden Associate
Millpond Gardens
08.2021 - 11.2021
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Boosted plant health by diagnosing issues and administering appropriate treatments.
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Streamlined inventory management for optimal resource allocation, reducing waste.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Maintained walkways and paths throughout gardens for safe navigation.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
Corporate Concierge / Security
Warner Media/AT&T
05.2015 - 11.2020
- As the face of Warner Media, maintain high standards, ensured a positive experience for our employees and guests
- Supported employees and visitors, using specific knowledge of building operation departments, employee roles, and security practices
- Implemented on the job training to new hires
- Volunteered for, and received, cross training in many various supportive roles
- Have provided assistance to my direct supervisor in scheduling of personnel, as well as implementing shift coverage among the team members
- Work closely with Directors, and Senior Vice Presidents, providing reports on security and departmental concerns
- Handled highly confidential material.
Barista
Starbucks
11.2014 - 05.2015
- Responsible for accurately maintaining store revenue records and cash, using a Point of Sale platform
- Excelled in customer service by providing personalized individual services and client relations while memorizing customer's names and drink preferences
- Operated under strict corporate time constraints, ensured timely customer satisfaction.
Educator
Lululemon Athletica
04.2014 - 08.2014
- Partnered with the regional manager at a "Pop-up" store location for the Peachtree City test market
- Opened, set up, and designed the interior store in accordance with corporate standards
- Maintained relationships with vendors, clients and local yoga and fitness store managers
- Marketed for the store by holding local trunk shows and visiting local fitness stores
- Advanced store marketing by scheduling visits with local retailers, engaging them to develop partnerships in local events and store referrals
- Personally established a high rate of returning customers by providing exceptional customer service
- Provided customers with product education, company philosophy and community events to drive customer satisfaction
- Managed daily inventory, adjusting daily merchandise, responding to consumer needs
- Volunteered for many city events, including an adventure run and city parade.
Office Manager
Assessment and Counseling Services
10.2013 - 04.2014
- Office Manager/Personal Assistant to the resident clinical psychologist
- Administered and scored client testing for psychological evaluations
- Increased the office efficiency by organizing office files and Stream lining office procedures
- Scheduled client and doctor appointments using Office Ally and Microsoft Office Suite
- Edited and submitted highly sensitive material in patient files, maintaining confidentiality
- Provided community outreach for local and State offices (Social Security, Disability, and Rehabilitation centers) while at times delivering highly sensitive material
- Recognized for ensuring client confidentiality and satisfaction in handling highly-sensitive client situations with respect and patience.
Hostess/Server Assistant
Ted's Montana Grill
04.2011 - 08.2012
- Managed overall synchronization of customer seating, timing for kitchen staff food prep, and wait staff food delivery service
- Spur of the moment reactions in handling difficult situations to ensure customer positive experience
- Provided general administrative support, managed reservations, answered phones and clientele questions.
Education
Completed coursework towards Marketing and Photography -
Georgia State University
GA, USSkills
- Administrative support
- Client relations
- Front office management
- Microsoft Office Suite
- Scheduling
- Hospitality service expertise
- Oral and writing communication
- Analytical skills
- Excellent team building strengths
- Concur/Expense Reports
- Problem-solving abilities
- Confidentiality maintenance
- Exceptional communication
- Clear Communication
- Interpersonal Communication
- Relationship Building
Timeline
Benefits Specialist
Impact Workforce Solutions
07.2022 - 09.2023
Front Office Coordinator
Impact Workforce Solutions
02.2022 - 07.2022
Server
The Emerald Chandelier
11.2021 - 03.2022
Garden Associate
Millpond Gardens
08.2021 - 11.2021
Corporate Concierge / Security
Warner Media/AT&T
05.2015 - 11.2020
Barista
Starbucks
11.2014 - 05.2015
Educator
Lululemon Athletica
04.2014 - 08.2014
Office Manager
Assessment and Counseling Services
10.2013 - 04.2014
Hostess/Server Assistant
Ted's Montana Grill
04.2011 - 08.2012
Completed coursework towards Marketing and Photography -
Georgia State University
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