Jeannie See
Arlington,TN
Summary
Hardworking and passionate team member with experience creating a positive, motivated work environment while accomplishing multiple tasks and a commitment to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
Office Administrator of Accounts
Kitsap OMS
Silverdale, Washington
02.2020 - Current
- Reconciled account files and produced monthly reports.
- Monitored daily tracking of open opportunities and compliance items.
- Manage costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quickbooks software.
- Mentor office employees on proper administrative procedures and how to use programs such as Quickbooks, keeping operations consistent and efficient for maximum performance.
Office Administrator
Kitsap OMS
Silverdale, Washington
11.2015 - 02.2020
- Delivered clerical support by handling range of routine and special requirements.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Assisted with coordination and hosting of company events.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Booked flights, car rentals and hotel accommodations for business travel for Management Doctors.
- Reconciled account files and produced monthly reports.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Hiring Manager
Insurance Verification and Surgery Scheduler
Kitsap OMS
Silverdale, Washington
09.2009 - 02.2012
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Customer Service Receptionist #2
Kitsap OMS
Silverdale, Washington
09.2009 - 09.2012
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Welcomed, greeted and assisted guests in high-traffic waiting room
- Provided ongoing guest service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Receptionist #1
Kitsap OMS
Silverdale, Washington
09.2007 - 09.2009
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entered patient payments into WINOMS computer database system.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Welcomed, greeted and assisted guests in high-traffic waiting room
- Monitored cash drawers and maintained adequate cash supply.
Education
Bachelor of Science - Public Health Education
Portland State University
Portland, OR05.2002
High School Diploma -
Rainier High School
Rainier, OR05.1998
Skills
- Team player
- Great organizational skills
- Outstanding customer service with positive attitude
- Excellent time management
- Able to adjust easily to change
- Trained in account reconciliation
- Microsoft Office
- Intuit QuickBooks
- Attention to Detail
- Honesty and Integrity
Timeline
Office Administrator of Accounts
Kitsap OMS
02.2020 - Current
Office Administrator
Kitsap OMS
11.2015 - 02.2020
Insurance Verification and Surgery Scheduler
Kitsap OMS
09.2009 - 02.2012
Customer Service Receptionist #2
Kitsap OMS
09.2009 - 09.2012
Customer Service Receptionist #1
Kitsap OMS
09.2007 - 09.2009
Bachelor of Science - Public Health Education
Portland State University
High School Diploma -
Rainier High School
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