Summary
Overview
Work History
Education
Skills
Typingspeed
Key Qualifications
Languages
Timeline
Generic

Jeannie Serrano

San Antonio,TX

Summary

Detail-oriented and motivated individual trained as a medical billing and coding seeking to build upon practical experience and medical education within a healthcare position. I have excellent people and management skills, and I'm looking to increase my knowledge. Quality-focused professional with experience in efficiently seeking career opportunities in the medical field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Membership Recruiter

Nielsen Media
04.2012 - 04.2022
  • Locating the house using Census Maps, in field research and area canvassing
  • Recruiting participants using a selling-like approach and hospitality
  • Conducting in person interviews in panelist homes, door to door with or without appointment
  • Persuading selected households in person or by telephone to participate
  • Remote work which consists in filling out forms and questionnaires, creating and sending letter, managing and reporting monthly expenses and scheduling company vehicle maintenance
  • Organizing and schedule installation with the Field Representative and assisting the installation.

Data Entry

Nielsen Media
05.2011 - 04.2012
  • Manually locating, coding and classifying Puerto Rico daily, weekly, monthly and annually Prints, newspapers, magazines advertisement
  • Care and discharge arising corrections for daily, weekly and monthly finishing
  • Processing a rapidly growing amount of information
  • Maintaining quality, accuracy and speed
  • Willing to continually learn new enhancement of any application
  • Use of memory for remembering details to identify differences, memorize software shortcuts and recall details.

Data Entry

Autoridad de Acueductos y Alcantarillados (AAA)
01.2009 - 01.2011
  • Maintaining database by entering new and updated information
  • Purging files to eliminate duplication of data
  • Verifying entered customer and account data by reviewing, correcting, deleting data
  • Resolving deficiencies by using standard procedures or returning incomplete documentation to the team leader for resolution
  • Creating and maintaining data entry forms.

Customer Service Representative

First Medical Insurance
01.2008 - 01.2009
  • Managing Customers calls effectively and efficiently in a complex in a fast-paced environment
  • Accurate documenting, researching and resolving customer services issues
  • Improving call center functionally and services capacity by resolving customer complaint efficiently and quickly.

Education

Associate of Science Degree - Medical Billing and Coding -

Ultimate Medical Academy
01.2025

Skills

  • Written and verbal communication
  • Attention to detail
  • Data entry (experience using 10-key number pad)
  • Complete tasks on time
  • Customer Service oriented
  • MS Excel
  • MS Word
  • MS PowerPoint
  • SAP
  • Cold-calling
  • Time Management
  • Excel spreadsheets

Typingspeed

45 WPM

Key Qualifications

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Languages

Spanish
Native or Bilingual

Timeline

Membership Recruiter

Nielsen Media
04.2012 - 04.2022

Data Entry

Nielsen Media
05.2011 - 04.2012

Data Entry

Autoridad de Acueductos y Alcantarillados (AAA)
01.2009 - 01.2011

Customer Service Representative

First Medical Insurance
01.2008 - 01.2009

Associate of Science Degree - Medical Billing and Coding -

Ultimate Medical Academy

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Jeannie Serrano