Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Jeannie Marie Olander

Castle Rock

Summary

Accomplished professional with a proven track record at Chase Bank, excelling in customer service and strategic negotiation. Enhanced collections efficiency by 20% through problem-solving and teamwork. Demonstrated exceptional ability to manage high-stress situations, fostering customer loyalty and satisfaction. Adept at collaborating with teams to develop best practices for consistent service delivery.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Home Health

Private Care Giver
09.2012 - Current
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.

Customer Service Representative

Chase Bank
12.2002 - 01.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Collections Representative

Convergys
08.1998 - 03.2001
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.

Education

No Degree - General Ed

Lower Columbia College
Longview, WA

General Ed.

Canby Union High School
Canby, OR
06.1992

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

In Banking at Chase, I had the second highest accuracy and customer service scores in the nation (#2 of 1500 employees) for three months running.


Coached others in skill building and sales.


Promoted to Business Financial Consultant.

Certification

First Aid, CPR

Additional Information

I love relationship building and making others feel important. I do this by engaging about purchases, the weather, community events and time of the year.

Timeline

Home Health

Private Care Giver
09.2012 - Current

Customer Service Representative

Chase Bank
12.2002 - 01.2005

Collections Representative

Convergys
08.1998 - 03.2001

No Degree - General Ed

Lower Columbia College

General Ed.

Canby Union High School

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