Jeannien Hinojosa
Severance,CO
Summary
Dynamic and results-oriented professional with a proven track record at Pride Mechanical LLC, adept in QuickBooks Online and staff management. Excelled in optimizing operations and enhancing customer satisfaction through strategic planning and analytical thinking. Demonstrated ability to lead teams and manage projects, significantly improving efficiency and data accuracy.
Overview
15
15
years of professional experience
Work History
Office Manager
Pride Mechanical LLC
02.2018 - Current
- Closely monitored accounts to post payments and resolve billing discrepancies
- Checked and submitted payroll, vendor payments
- Prepared internal and regulatory financial reports, balance sheets and income statements
- Updated reports and generated reports from QuickBooks Online, and Payroll tracking application
- Oversaw office inventory
- Managed office operations while scheduling appointments for technicians
- Coached new hires on company processes
- Coordinated office events, meetings, and holiday celebrations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Maintained financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
Consultant
Vision Data Technologies
06.2012 - 02.2017
- Improved data accuracy by conducting data cleansing and validation processes
- Maintain NextGen reporting tool
- Created documentation to provide details of data population
- Develop reporting based HRSA Uniform Data System
- Optimized data collection methods for more efficient analysis and reporting
- Identified trends and patterns in complex datasets
- Conducted ad-hoc analyses for specific business needs, providing valuable insights on demand
- Provided support to external clients regarding their data-related inquiries or concerns
- Managed multiple analytics projects simultaneously, ensuring timely completion without compromising quality
- Established best practices for managing large-scale datasets within the organization''s database systems
- Presented complex findings in a clear and concise manner using compelling visualizations that resonated with both technical and non-technical audiences
- Upheld security and confidentiality of documents and data within area of responsibility
- Implemented code solutions to answer analytic questions and test and assess new methods
- Analyzed data to identify root causes of problems and recommend corrective actions
- Developed customized reports, summarizing and presenting data in visually appealing format.
Reporting Coordinator
Salud Family Health Center
04.2011 - 06.2012
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally
- Researched data health records via EHR
- Monitor data errors and alerts
- Work closely with clinicians to identify areas of improvement for value based care
- Assist in collecting clinical and financial reporting requirements from all departments
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights
- Entered data, generated reports, and produced tracking documents
- Collected and analyzed business data from various departments to prepare reports and presentations for management
Operation Support Analyst
Multiband Corporation
08.2010 - 02.2011
- Managed data analysis tasks, providing insights to inform decision-making processes
- Create documentation in support of data processes
- Present satellite offices with daily information to better streamline workflow
- Develop and prepare reports for the field operations department
Warranty Coordinator
Herbie's Auto Sales
05.2009 - 08.2010
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty
- Negotiated with suppliers to secure favorable terms and conditions for warranty-related services
- Maintained thorough knowledge of product warranties, enabling prompt assistance to customers and colleagues alike
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality
- Coordinated effectively with sales teams on pre-warranty inquiries from potential clients
- Demonstrated exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Education
Bachelor of Science - Healthcare Administration
College America
2010
High School Diploma -
Valley High School
2001
Skills
- Planning and development
- Analytical thinker
- National Center of Quality Care PCMH Experience
- Uniform Data System Experience
- Quickbooks Online Experience
- Payroll experience
- Staff Management
- Bookkeeping
- Compliance Monitoring
- Staff hiring
- Expense Reporting
- Project Management
- Human Resources
- Credit and collections
- Contract Negotiations
- Office Administration
- Self-starter
- Team Player
- Willingness to learn new work processes
Timeline
Office Manager
Pride Mechanical LLC
02.2018 - Current
Consultant
Vision Data Technologies
06.2012 - 02.2017
Reporting Coordinator
Salud Family Health Center
04.2011 - 06.2012
Operation Support Analyst
Multiband Corporation
08.2010 - 02.2011
Warranty Coordinator
Herbie's Auto Sales
05.2009 - 08.2010
Bachelor of Science - Healthcare Administration
College America
High School Diploma -
Valley High School
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