Jeanniene Rkiouak
Louisville,KY
Summary
Dedicated Patient Care Coordinator with extensive experience at Theracom, excelling in HIPAA compliance and customer service. Proven ability to enhance patient satisfaction through effective communication and empathetic support. Skilled in managing sensitive information while streamlining processes, ensuring timely responses and fostering trust within the healthcare environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Theracom
08.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently directing them to appropriate department.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries.
- Determined if patient needed a referral/created referral if needed.
Patient Coordinator
Nephrology Associates of Kentuckiana
02.2018 - 02.2020
- Scheduled patients for upcoming appointments.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide care for patients.
Patient Service Representative
Medassist
01.2015 - 10.2019
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Education
Mass Communication
Western Kentucky University
Bowling Green, KYSkills
- HIPAA compliance
- Organizational skills
- Customer service
Certification
- [Area of certification], [Company Name] - [Timeframe]Pharmacy Technician Certification
Timeline
Patient Care Coordinator
Theracom
08.2020 - Current
Patient Coordinator
Nephrology Associates of Kentuckiana
02.2018 - 02.2020
Patient Service Representative
Medassist
01.2015 - 10.2019
Mass Communication
Western Kentucky University
Similar Profiles
Shelby HydeShelby Hyde
Certified Pharmacy Technician at TheracomCertified Pharmacy Technician at Theracom
LaTonya McNeelyLaTonya McNeely
Patient Care Coordinator at TheracomPatient Care Coordinator at Theracom
Larondra IngramLarondra Ingram
Patient Care Coordinator at TheracomPatient Care Coordinator at Theracom
Brittney ValleBrittney Valle
Mentor at SelfMentor at Self
EMILY SINGHEMILY SINGH
Farm Supervisor at GreenFields Agricultural EnterprisesFarm Supervisor at GreenFields Agricultural Enterprises