Jeannine Akiyama
Assistant Manager
Toccoa,GA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in personnel management and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Manager
Houchens Food Group
10.2013 - 09.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels and address discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees.
CSR
Standard Register
03.2008 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Medical Billing Clerk
Gammie Homecare
08.2006 - 02.2008
- Filed and updated patient information and medical records.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Adhered to established standards to safeguard patients' health information.
- Used data entry skills to accurately document and input statements.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
CSR
PayDay Loans of Hawaii
07.2005 - 10.2007
- Opened and closed this location.
- Verification of financial information and references.
- Processed payments, called those with outstanding balances and made bank deposits
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Arts - Accounting
Ashford University
Clinton, IA 2010.06 - 2014.09
Minor With G. P. A of 4.0 - Human Resources
Ashford University
07.2012 - 09.2014
Skills
- MS Word
- Outlook Express
- Internet Explorer
- Type 35-40 wpm
- 10-key by touch
- Phones
- Monetary Transactions
- Administration and Reporting
- Staff Supervision
- Hiring and Training
- Overseeing Employees
- Cash Deposits and Receipts
- Also have experience in the banking industry as a teller and opened new accounts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Assistant Manager
Houchens Food Group
10.2013 - 09.2020
Minor With G. P. A of 4.0 - Human Resources
Ashford University
07.2012 - 09.2014
Bachelor of Arts - Accounting
Ashford University
2010.06 - 2014.09
CSR
Standard Register
03.2008 - 09.2009
Medical Billing Clerk
Gammie Homecare
08.2006 - 02.2008
CSR
PayDay Loans of Hawaii
07.2005 - 10.2007
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