Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Homemaker, Pomona — Family Manager December 2016 -
Myself
01.2016 - Current
Enhanced family communication by implementing a weekly meeting to discuss schedules, priorities, and concerns.
Maintained a clean and organized household for improved efficiency and stress reduction.
Managed finances effectively with budgeting and expense tracking to achieve financial goals.
Coordinated daily activities, ensuring punctual attendance at school, appointments, and extracurricular activities.
Developed strong relationships with educators and healthcare providers for optimal support of family members.
Coordinated social events and gatherings for extended family members to maintain strong connections within the larger family network.
Facilitated open lines of communication between all family members to address any issues or concerns proactively.
Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
Cultivated positive relationships with neighbors and community members through participation in local events and organizations.
Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
Established and maintained safe play environment for children.
State Farm Insurance Agency
State Farm
03.2007 - 12.2016
Increased agency revenue by implementing effective sales strategies and training programs for staff.
Streamlined operations by adopting innovative insurance processing software, improving efficiency within the team.
Enhanced client satisfaction rates through personalized consultations and tailored policy recommendations.
Expanded market share with targeted marketing campaigns to attract prospective clients in niche industries.
Reduced claims processing time by optimizing internal workflows and streamlining communication with adjusters.
Maximized agency profitability with diligent expense tracking, budget monitoring, and cost-saving measures.
Elevated customer service standards by implementing new policies that prioritize client needs and concerns.
Oversaw complex claim settlements, ensuring fair resolutions for all parties involved while maintaining company profitability.
Optimized policy renewal processes to ensure timely updates of coverage terms and maintain high retention rates among existing clients.
Managed day-to-day operations including staffing schedules, claims handling procedures, compliance audits, office maintenance, and inventory management.
Spearheaded community engagement initiatives by sponsoring local events, supporting charitable causes, and promoting insurance awareness in the public domain.
Maintained high standards of customer service by building relationships with clients.
Education
High School Diploma -
Diamond Ranch High School
Pomona, CA
06.2003
Skills
Tech Savviness
Organizational Expertise
Event Planning
Activity Planning
Safety Awareness
Schedule Management
Enrichment Activities
Dependable and Responsible
Creative Thinking
Timeline
Homemaker, Pomona — Family Manager December 2016 -