Jeannine Childs

• Responsible for keying, processing, reviewing claim related mail and payment of claims up to $100,000.00
• Researching information from both internal and external systems regarding claimants and customer's plan guidelines
• Facilitated the referral of claims exceeding $100,000 to examiners.

Contributed to Metlife for over 20 years, with the last 11 years focused in the Group Life Claims Unit.

• Determined eligibility for Long Term Disability claims in 2014 by conducting interviews, gathering medical documentation, and ensuring compliance with group plan guidelines, facilitating timely decision-making
• Collected critical information from claimants, employers, and health care providers to expedite claim processing, improving overall service delivery
• Answered phone inquiries and filed new claims telephonically in Group Disability Customer Service team since 2001, enhancing customer experience and claim accuracy