Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline
AccountManager

Jeannine Cutroni

Haverhill,MA

Summary

Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Surgical Scheduling Coordinator

Lawrence General Hospital
Lawrence, MA
05.2006 - 12.2018
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
  • Set up surgical appointments with physicians office.
  • Scheduled procedures, surgeries and doctor appointments for average of 100 patients per daily.
  • Prearranged equipment for production to keep tasks and workers on schedule.
  • Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
  • Worked with manager and supervisor to plan and coordinate production schedule.
  • Implemented and designed new McKesson software program for hospitals surgical suites.

Medical Transcriptionist

New Englad Neurological
Andover, MA
01.2003 - 04.2006
  • Transcribed sensitive documents with complete confidentiality.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Transcribed and edited physician reports from dictation using company software.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Corrected grammar, spelling and syntax mistakes in medical records.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Maintained security and privacy of records to protect patients and providers.
  • Maintained 98% accuracy rate for spelling and content.
  • Accurately documented medical dictation to record patient care records.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Documented patient medical histories, vitals and test results in electronic health records system.

Education

Associates - Business Management

Northern Essex Community College
Haverhill, MA
05.2012

High School Diploma -

Whittier Vo-Tech High School
Haverhill, MA
05.1999

Skills

  • Calendar Coordination
  • Customer Relationship Management
  • Customer Support
  • Daily Timekeeping
  • Team Management
  • Critical Thinking
  • Effective Multitasking
  • Patient Registration
  • Office Management
  • Data Entry
  • Patient Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

2002-2003 Medical Office Assistant

-Medical Billing & Coding

-Medical Terminology

-MS Office

Timeline

Surgical Scheduling Coordinator

Lawrence General Hospital
05.2006 - 12.2018

Medical Transcriptionist

New Englad Neurological
01.2003 - 04.2006

Associates - Business Management

Northern Essex Community College

High School Diploma -

Whittier Vo-Tech High School

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Jeannine Cutroni