Jeannine Davila
Concord,CA
Summary
Highly proficient Communications Dispatcher with proven analytical abilities and organizational skills. Well over 20 years' experience in like positions. Extensive background in customer service, call control and communication. High level of professionalism, patience and efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
RETAIL MERCHANDISER REP.
SAS RETAIL MERCHANDISING
01.2015 - 01.2018
- Part of a 5 person team
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
COMMUNICATIONS DISPATCHER
CAL-FIRE DEPT. OF FORESTRY
01.2009 - 01.2013
- Uses computer-aided dispatch system, Determine the nature and location of emergency, dispatch police and fire, Receives process 911 Emergency calls, Monitor several public safety radio frequencies, Answer calls, emails, inquiries.
- Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.
- Enhanced response times by efficiently managing multiple communication channels and prioritizing emergency situations.
- Maintained up-to-date knowledge of jurisdictional geography to assist first responders in navigating to emergency locations efficiently.
- Provided exceptional customer service when addressing non-emergency inquiries from the public, demonstrating empathy and patience.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
- Streamlined dispatch processes for improved coordination between first responders and support units.
- Implemented quality control measures for consistency in call handling procedures and response strategies.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
CHIEF UNION STEWARD
COMMUNICATION WORKERS OF AMERICA
01.1997 - 01.2005
- Coordinated union functions, Promote local membership, meetings, Negotiate individual grievances, represented over 250 in-house union members.
OPERATOR SERVICES 411, 0, MARINE
AT&T COMMUNICATIONS
01.1984 - 01.2004
- Operators provide directory assistance, Quickly search database, question, expand, alternate spelling of names, street businesses, Assist emergency situations, Calculate, quite charges, Assist disabled customers, Promote company products, services.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Gathered customer information and promptly input data into computer system.
- Provided new employees with voice and accent training to teach proper customer service etiquette.
Education
Emergency Command and Control -
P.O.S.T. Academy
Ione, CA01.2011
Certificate: Digital Technology -
Frontline Group
Pleasanton, CA01.2000
Skills
- Customer Relationship Management Software (CRM)
- Skilled Multi-tasker
- Strong knowledge of call center operations
- Attentive listening skills
- Excellent call control
- Professional accurate reporting
- Clear concise voice tone
- PC OS Microsoft Windows
- Strong organizational skills
- Meticulous attention to detail
Phone
cell, (925)440-7387
Certification
Emergency command and control
Timeline
RETAIL MERCHANDISER REP.
SAS RETAIL MERCHANDISING
01.2015 - 01.2018
COMMUNICATIONS DISPATCHER
CAL-FIRE DEPT. OF FORESTRY
01.2009 - 01.2013
CHIEF UNION STEWARD
COMMUNICATION WORKERS OF AMERICA
01.1997 - 01.2005
OPERATOR SERVICES 411, 0, MARINE
AT&T COMMUNICATIONS
01.1984 - 01.2004
Emergency Command and Control -
P.O.S.T. Academy
Certificate: Digital Technology -
Frontline Group
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