Jeannine Gates
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
38
38
years of professional experience
Work History
Work Coordinator
Third Federal Savings and Loan
08.1985 - 02.2023
- Assessed borrower financial situations and identified appropriate loan workout options, ensuring compliance with regulatory guidelines.
- Supported the development of training materials for new hires, improving overall team performance and understanding of job responsibilities.
- Provided support during times of high volume or staffing shortages by assisting colleagues with their workload as needed.
- Participated in industry conferences and workshops to expand professional knowledge of loss mitigation best practices and trends.
- Negotiated mutually beneficial payment arrangements between lenders and borrowers, minimizing the risk of foreclosure.
- Reached out to borrowers to discuss current status and loan workout options.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Assessed clients' financial data to determine loan suitability.
- Helped customers navigate options to maintain homeownership.
- Assisted with short sales and deed in lieu processes.
- Provided reinstatement and payoff quotes to clients.
- Checked property valuations to assess foreclosure feasibility.
- Applied bankruptcy code to appropriate accounts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Self-motivated, with a strong sense of personal responsibility.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Maintained strict confidentiality of bank records and client information.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Efficient with 10-key, typing, phone, scanning, copy machine, encoding, computer, Word, Excel,
Event Coordinator/Lead Administrator
Logistics Health Incorporated
03.2005 - 01.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Maintained a secure working environment by enforcing strict adherence to company policies and regulations.
- Maintained personnel records and updated internal databases to support document management.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Performed health screening for US Military
- Contacted all team members before each event to discuss start times and relay any important details necessary to have a successful event
- Post event reporting of all team members
- Contact military personnel to discuss expectations and event times
Data Entry Clerk
Acxiom
01.2004 - 03.2005
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Used computer software to store and retrieve data.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations with regards to background checks
Education
Garfield Heights Senior High
Garfield Heights, OH06-1985
Skills
- Workload balancing
- Scheduling coordination
- Assertiveness
- Teamwork
- Customer service
- Reliability
- Organizational skills
- Professionalism
Timeline
Event Coordinator/Lead Administrator
Logistics Health Incorporated
03.2005 - 01.2023
Data Entry Clerk
Acxiom
01.2004 - 03.2005
Work Coordinator
Third Federal Savings and Loan
08.1985 - 02.2023
Garfield Heights Senior High
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