Accomplished Regional Director at Sanofi, adept in cross-functional team building and strategic planning, significantly increased patient adherence and business impact. Spearheaded innovative patient support programs and led a case management team to notable achievements, showcasing exceptional leadership and communication skills.
Overview
22
22
years of professional experience
Work History
Regional Director, Case Management CareConnect PSS
Sanofi
03.2021 - Current
Lead and manage a Case Management Team of 8 Case Managers covering the North Central Area of the country supporting 740 On Treatment Patients in eliminating barriers to treatment (claims/billing challenges, adherence support, access to treatment).
Focusing on increase in patient adherence and accruals within region, while focusing on decrease in impactable stops.
Conduct bi-weekly 1:1 supervision meetings with each of my direct reports. Time dedicated to metrics review, pipeline patient, open cases, adherence and stops in order to minimize barriers to treatment and impact on treatment. Time also dedicated to individuals development plans.
Collaborate with cross-functional teams in sales, marketing, market access, operations, and data analytics to achieve business goals.
Covered two Regional Director roles during leaves in 2022 and 2023, taking on an additional two direct reports during each period.”
Regional Director, Lead of Mentoring Program for New Hires. Working alongside 2 Case Manager leads to recreate approach/mentoring and support offered to new Case Managers during Phase 1 and 2 of training.
Case Management liaison with Patient Advocacy 2022 to present.
Lead, Perspectives/Perspectives Plus Patient Meeting Format:
Directed the training and management of a team of 40 facilitators.
Complete re-creation of Perspectives Plus meeting format.
Oversaw the development and implementation of meeting formats, resources, and topics.
Successfully created, planned, and executed three national meetings from June 2023 to March 2024.
Assisted with creation and execution of 2 National Insurance 101 meetings in Fall of 2023.
Developed and executed successful business plans, resulting in increased market share and profitability.
Senior Case Manager, CareConnect PSS
Sanofi
04.2017 - 03.2021
Maintain a high level understanding of the reimbursement process, billing/codes, insurance landscapes payer trends and patient access to financial assistance.
Educate patients, families and providers regarding individual insurance plans, verification of benefits, prior authorizations and navigate/support both patient and provider through appeal process. All with the ultimate goal of assisting a patient in maintaining or obtaining enzyme replacement therapy.
Facilitate and communicate for collaboration with both internal partners as well as provider's offices, infusion sites, specialty pharmacies and insurance plans.
Specialty Pharmacy co-liaison for a high volume specialty pharmacy. Communicated and escalated urgent patient issues with external distribution partners,
Perspectives Facilitator, organized and facilitated Perspectives meetings both within my territory and surrounding territories.
Cross collaborated and led small working group with the creation of a new Perspectives meeting Topic: Parenting a Child with A Chronic Illness.
Creation of Perspectives meeting from In Person meetings to Virtual Formation in 2019. Hosted first Virtual Perspectives Meeting following creation.
Case Management Lead of Continuous Improvement 2020
Social Worker, Department of Children and Families
Commonwealth of Massachusetts
10.2002 - 04.2014
Managed case load of on average 25 cases on a monthly basis (included anywhere from 25-50 parents and up to 75 children) with families in crisis, struggling with socio-economic challenges and events of abuse or neglect.
Ongoing case management, documentation and in person meetings and supervised visits.
Worked across organizations in the community including: education, medical, mental health and the judicial system.
Member of the Training Committee: identified ongoing training needs for current staff. Worked professional with professionals and collaterals who specialized in various fields to execute training.
New Worker/Mentor Committee: drafter training manual for new hires and partnered with mentors
Social Worker Advisory Group: attended monthly meeting on Area Director level representing local office.
Office Representative of Integrative Case Practice Model: bi-monthly meetings at Regional Meetings
Facilitator of Staff Trauma Support Group: Group for social workers and supervisors for discussion in a safe, confidential space to process crisis driven response and trauma.
Education
Bachelor of Arts - Social And Rehabilitation Services
Assumption College
Worcester, MA
05-2002
High School Diploma -
Notre Dame Academy
Hingham, Massachusetts
06-1998
Skills
Cross-Functional Team Building
Critical Thinking
Strategic Planning
Skilled Listener/Persuasive Leader
Patient Support Services
Staff Development
Team Leadership
Crisis Management
Strategic Planning
Excellent Communication Skills
Timeline
Regional Director, Case Management CareConnect PSS
Sanofi
03.2021 - Current
Senior Case Manager, CareConnect PSS
Sanofi
04.2017 - 03.2021
Social Worker, Department of Children and Families
Commonwealth of Massachusetts
10.2002 - 04.2014
Bachelor of Arts - Social And Rehabilitation Services
Assumption College
High School Diploma -
Notre Dame Academy
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