Jeannine Kerns
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about criminal justice as well as psychology. Former correctional Officer with a history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security, and emergency management protocols. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
11
11
years of professional experience
Work History
Cashire
The Lunch Box
Buffalo, NY
02.2017 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged, and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Helped 75+ customers per day
COII
Arizona Department Of Corrections
Florence, AZ
02.2012 - 09.2014
- To monitor inmates
- Roughly 120 inmates per one officer
- Observe chow and recreational time
- Significant report writing and daily logs
- Weapons training and qualifications
- Made rounds at specified intervals and conducted head counts and roll calls.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Observed behavior of residents individually and in groups.
- Chemical training
- Emergency situation training
- Working in minimum and maximum security.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH06.2023
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH06.2022
High School Diploma -
Horizon Community Learning Center
Phoenix, AZ05.2007
Skills
- Money Handling
- Excellent Communication
- Active Listening
- Organized
- Multi-tasking
- Always willing to learn
- Punctuality and Work Ethic
- Attention to Detail
- Task Initiative
- Team Support
- Telephone Etiquette
- Creative Thinking
Timeline
Cashire
The Lunch Box
02.2017 - 08.2022
COII
Arizona Department Of Corrections
02.2012 - 09.2014
Bachelor of Arts - Psychology
Southern New Hampshire University
Bachelor of Science - Criminal Justice
Southern New Hampshire University
High School Diploma -
Horizon Community Learning Center