Jeannine King-EL
Elizabeth Town,KY
Overview
9
9
years of professional experience
Summary
Experienced Customer Service Specialist with a strong track record in high-volume, fast-paced environments. Proven leader, excelling as both a cashier and team leader, consistently meeting personal and team goals. Skilled in mastering product knowledge to resolve issues and ensure customer satisfaction. Proficient in promoting sales to drive revenue while addressing diverse customer needs. Known for handling inquiries efficiently and maintaining a customer-first approach. Strong problem-solving, communication, and adaptability skills. Consistently improved customer service protocols, leading to higher satisfaction rates.
Skills
- Certified Associate Trainer
- Retail Supervisor
- Customer Service Manager
- Manage On Duty
Work History
Customer Service Associate
Raising Cane's Chicken Fingers.
Overland Park., Kansas City.
11.2022 - 04.2024
- Provided coaching and mentoring to employees.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Team Leader
Apollo Steaks
Newnan, GA
06.2020 - 04.2022
- Sustained a safe clean work atmosphere
- Monitored staff performance and addressed issues.
- Entered time and attendance logs in preparation for payroll.
- Improved safety procedures to create safe working conditions for workers.
Cashier Floor Supervisor
Kroger
Atlanta, GA
09.2015 - 03.2020
- Responsible for all front end duties, customer service and customer relations manager
- Trained for Western Union process payments, and utility bills.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
High School Diploma -
05.1985
Certified SERVSAFE FOOD SAFETY
Food Handlers Certified
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