Jeannine Maas
Shiocton ,WI
Summary
Organized and dedicated, with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Welcome Home Of Wisconsin
06.2022 - Current
- Provided clerical support to company employees by copying, faxing and filing documents.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Recorded expenses and maintained accounting records.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Leasing Consultant
M.G. Properties
08.2021 - 06.2022
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Escalated major issues to property manager for immediate remediation.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Personal Assistant
Blitzer Consulting LLC
04.2015 - 08.2021
- Displayed absolute discretion at handling confidential information.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries.
- Kept detailed track of household and maintenance inventory and schedules.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Picked up and dropped off clients at airport.
- Managed residential properties and staged homes prior to clients' arrivals.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Checked residencies for move-in readiness prior to client arrivals.
Education
Real Estate License - Real Estate
Hogan School of Real Estate
Tucson, AZ01.2019
National Emergency Medical Technician License - Emergency Medical Technician
Northeast Wisconsin Technical College
Green Bay, WI04.2014
Skills
- Office Supplies and Inventory
- Billing and Invoicing
- Business Correspondence
- Customer Engagement
- Expense Tracking
- Accounting Support
- Microsoft Office
- Filing
- Confidentiality and Data Protection
- Multitasking and Time Management
- Accounting and Bookkeeping
- Job Bidding
- Travel Coordination
- Event and Meeting Planning
- Payroll and Accounts Payable Receivable
- Social Media Oversight
- Customer Relations and Communications
- Order Placement
- Set Appointments
- Office Equipment Operation
Timeline
Office Administrative Assistant
Welcome Home Of Wisconsin
06.2022 - Current
Leasing Consultant
M.G. Properties
08.2021 - 06.2022
Personal Assistant
Blitzer Consulting LLC
04.2015 - 08.2021
Real Estate License - Real Estate
Hogan School of Real Estate
National Emergency Medical Technician License - Emergency Medical Technician
Northeast Wisconsin Technical College