Jeannine Mossett
Subway Restaurants
Sierra Vista,AZ
25
years of professional experience
Energetic, customer-focused sales professional with 12+ years of experience engaging shoppers, sparking interest, and converting foot traffic into booked appointments. Skilled at approaching customers warmly, qualifying needs on the spot, and securing firm commitments for consultations, demos, and follow-up visits. Thrives in high-traffic store environments, hits daily and weekly appointment targets, and brings the discipline and friendly persistence needed to keep the sales pipeline full.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Sr Sandwich Artist Lead
2 Years 4 Months- Trained and mentored new staff on sandwich preparation and customer service best practices.
- Developed efficient workflows for sandwich assembly, reducing wait times during peak hours.
- Oversaw daily operations to ensure compliance with food safety and sanitation standards.
- Collaborated with management to implement promotional campaigns, increasing customer engagement.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction levels.
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Assisted with cash handling duties, including opening and closing registers, maintaining accurate cash drawer balances, and making timely deposits.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
In Store Shopper
3 Months- Selected and gathered products efficiently based on customer orders.
- Ensured accuracy of order fulfillment through diligent product verification.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in the marketplace.
- Contributed to team objectives in a fast-paced environment.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Implemented improvements to reduce order processing time and enhance customer satisfaction.
- Collaborated with team members to streamline in-store shopping processes.
In Store Shopper (D.U.G) Drive up and Go
1 Year 2 Months- Selected and gathered products based on customer orders while ensuring accuracy and quality.
- Operated handheld devices for order picking and tracking items efficiently.
- Managed inventory levels, restocking shelves promptly to maintain product availability.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Monitored expiration dates and product freshness, reducing waste through proactive management.
- Collaborated with team members to streamline shopping processes and improve workflow efficiency.
Cashier / Event Coordinator
8 Months- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash register and balanced drawers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Ensured store displays were well-stocked and organized for optimal visibility.
- Collaborated with team members to improve service delivery and workflow efficiency.
- Handled returns and exchanges professionally, adhering to store policies.
Caregiver
6 Months- Developed personalized care plans in collaboration with families and medical teams.
- Monitored health status and reported changes to healthcare professionals.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Implemented activities to enhance physical and mental well-being of clients.
- Managed medication schedules, ensuring adherence to prescribed treatments.
- Facilitated communication between clients, families, and interdisciplinary teams.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Engaged patients in meaningful conversation, socialization, and activities while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Representative
21 Years 2 Months- Assisted customers in understanding warranty policies and procedures, enhancing their overall experience.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Streamlined processes for handling claims, reducing response times and improving accuracy.
- Developed training materials aimed at improving staff knowledge of electronic warranties and complaint resolution techniques.
- Analyzed customer feedback data to identify trends and implement improvements in service delivery.
- Collaborated with cross-functional teams to address complex issues, driving timely resolutions for customers' needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Server /Restaurant Hostess
3 Years 4 Months- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Trained new staff on menu offerings and service protocols, fostering team development.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Implemented upselling techniques, increasing average check totals through effective recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma - General
Skills
Food safety regulations
Customer service excellence
Point of sale management
Sales and promotions strategies
Product upselling
Customer engagement
Needs assessment
Objection handling
Team building
Rapport building
Scheduling management
Cash handling
Phone and online order processing
Store opening and closing
Taking and preparing orders
Equipment cleaning
Cleaning and sanitizing
Staff training and development
Staff development
Customer service
CRM proficiency
Time management
Attention to detail
Problem-solving
Eagerness to learn
Hospitality and accommodation
Strong leadership skills
Store opening and closing
POS systems
Product upselling
Exceptional customer service
Safe food handling
Team building
Accomplishments
- Recognized by management for being the second Leading TM in CC Apps.
- Completed an average of 20 Credit Card Applications in 2 my first 2 months.
- Gained repeated assertions of positive feedback through Customers Feedback.
- Promoted from Sandwich Artist to Team Lead.
Timeline
In Store Shopper
Walmart
09.2025 - 12.2025Read More
In Store Shopper (D.U.G) Drive up and Go
Safeway
09.2024 - 11.2025Read More
Cashier / Event Coordinator
Michaels
07.2024 - 03.2025Read More
Sr Sandwich Artist Lead
Subway Restaurants
09.2023 - 01.2026Read More
Caregiver
Right At Home Senior Care
04.2022 - 10.2022Read More
Server /Restaurant Hostess
Dennys Restaurant
01.2019 - 05.2022Read More
Customer Service Representative
National Electronics Warranty
06.2001 - 08.2022Read More
Bakersfield Adult Schools
High School Diploma from General
Read More
Ace Award Recipient
I am an adventurous, fun loving, highley motivated, reliable and a hard working woman. I am an outdoors gal who loves a challenge and loves helping people. I really enjoy learning new things and pushing myself to overcome any difficult situations that comes my way. I have been told many times in my field of work that I am a great asset to whatever company I have worked for. I believe in going above and beyond for my guests and my Team.