Hi, I’m
Jeannine Walford
Miami,FL
Summary
Dedicated professional with a diverse background spanning customer service, childcare, and education. Adept at providing exceptional support, fostering positive environments, and achieving results. CPR/First Aid certified with a commitment to continuous learning and professional development. Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering academic achievement.
Overview
13
years of professional experience
1
Certification
Work History
Beyond Expectations Academy
ESE Teacher
11.2019 - Current
Job overview
- Developed and implemented lesson plans for students with special needs, focusing on individualized education goals
- Facilitated the Life Skills Program for teenage and adult students, promoting independence and vocational skills development.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Implemented behavior management strategies to maintain a productive and focused learning environment for all students.
- Conducted ongoing communication with support staff, including paraprofessionals and therapists, to ensure a cohesive approach to meeting each student''s needs.
- Planned daily activities to keep students engaged and on track with learning goals.
Beyond Expectations Academy
Teacher’s Assistant
07.2017 - Current
Job overview
- Supported teachers in implementing individualized tasks for special needs children
- Assisted students with achieving therapeutic goals and provided necessary care and support
- Monitored and assisted with medical procedures, including peg feedings and respiratory monitoring.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Copied, organized and distributed classroom assignments or other paperwork.
Beyond Expectations Academy
Head Summer Camp Counselor
06.2017 - 06.2023
Job overview
- Developed engaging themed activities and supervised outdoor and water activities for children
- Led weekly field trips, ensuring safety and enjoyment for all participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Collaborated with other departments for the successful execution of special events and field trips.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Starbucks
Shift Supervisor
07.2013 - 07.2017
Job overview
- Assisted store manager in executing daily operations, including task delegation and deployment of staff
- Maintained a clean and welcoming environment, exceeding company standards
- Managed cash handling procedures, inventory control, and placed store orders efficiently
- Recognized three times as Partner of the Quarter for outstanding customer service and sales performance.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
Macy’s Taste Bar
Barista
05.2012 - 06.2013
Job overview
- Prepared food and beverages, ensuring high-quality service and customer satisfaction
- Managed cash drawers, maintained inventory, and upheld cleanliness standards
- Provided attentive customer service, enhancing the overall dining experience.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Bebe
Seasonal Cashier
11.2011 - 02.2012
Job overview
- Assisted shoppers throughout the store, ensuring a pleasant and efficient shopping experience
- Maintained a clean and friendly environment, contributing to a positive brand image
- Managed cash transactions accurately, demonstrating strong money management skills.
- Answered questions about store policies and addressed customer concerns.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
Alorica
Sales Support Representative
07.2011 - 11.2011
Job overview
- Provided top-notch customer service to Direct TV clients, resulting in increased satisfaction and retention
- Supported sales associates on the call floor, assisting with inquiries and resolving issues promptly
- Processed sales transactions efficiently, effectively saving customers from switching providers.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Managed customer accounts, responding to inquiries and resolving customer service issues
Education
Maryville University of Saint LouisSt Louis, MO
Bachelor of Science from Communication Sciences And Disorders
08.2025
University Overview
- Dean's List [Summer Semester, 2023 ]
- 3.733 GPA
Florida Career CollegeMiami, FL
Associate of Science from Nursing
05.2017
Miami Killian Senior High SchoolMiami, FL
High school diploma
06.2009
Skills
- I work well with Microsoft programs
- Outstanding customer service skills
- CPR/First Aid certified
- Several years of childcare service
- Highly dependable and a very quick learner
- Behavior Intervention Plans
- Verbal and Nonverbal Communication
- Lesson Planning
- De-Escalation Techniques
- IEP development
- Personal Hygiene Assistance
- Positive Reinforcement
- Autism Spectrum Knowledge
Certification
- CPR/FIRST AID CERTIFICATION, 05/01/24
- PROFESSIONAL CRISIS MANAGEMENT CERTIFICATION, 04/01/24
Volunteer Experience
Coral Reef Nursing Home, 9869 SW 152 st, Miami, FL, 33157, 11/01/08, 06/01/12
Timeline
ESE Teacher
Beyond Expectations Academy
11.2019 - Current
Teacher’s Assistant
Beyond Expectations Academy
07.2017 - Current
Head Summer Camp Counselor
Beyond Expectations Academy
06.2017 - 06.2023
Shift Supervisor
Starbucks
07.2013 - 07.2017
Barista
Macy’s Taste Bar
05.2012 - 06.2013
Seasonal Cashier
Bebe
11.2011 - 02.2012
Sales Support Representative
Alorica
07.2011 - 11.2011
Maryville University of Saint Louis
Bachelor of Science from Communication Sciences And Disorders
Florida Career College
Associate of Science from Nursing
Miami Killian Senior High School
High school diploma