Jeannine Wiese
Harrisburg,IL
Summary
Motivated professional offering a Bachelor Degree in Business entrepreneurship in financing and accounting. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. I am a versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about your business, skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Casey's General Stores Inc
Harrisburg, IL
11.2023 - Current
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Answered phone calls regarding inquiries about products or services.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
Cashier
Horse Shack
Harrisburg, IL
02.2018 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Travel Agent
Self Employed Services
Harrisburg, IL
02.2017 - Current
- Assisted customers with product selection and ordering process.
- Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Researched availability of airfare and hotel rooms using reservation systems.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
- Researched hotels and airfare options to best meet client needs and expectations.
- Processed payments from clients via cash or credit cards.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Prepared customized itineraries based on customer needs and preferences.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Coordinated ground transportation to and from accommodations for clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Explained benefits of purchasing travel insurance with clients.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Created travel itineraries and made adjustments to meet client specifications.
- Stayed up to date on travel industry, policies and restrictions.
Education
Bachelor of Science - Small Business Operations
University of Phoenix
Tempe, AZ07-2020
Skills
- Complaint Resolution
- Workplace Safety
- Customer Service
- Cash Handling
- Sales Expertise
- Positive Attitude
- Attention to Detail
- Continuous Development
- Teamwork and Collaboration
- Following Instructions
- Problem-Solving
- Money Handling
Accomplishments
- I recievered the Casey's Cares award for upholding the company"s dedication and commitment policies.
Websites
Certification
- Financing
- Accounting
Affiliations
- active in the scouts
- love activities with my children and husband.
- travel twice a year
Timeline
Team Member
Casey's General Stores Inc
11.2023 - Current
Cashier
Horse Shack
02.2018 - Current
Travel Agent
Self Employed Services
02.2017 - Current
Bachelor of Science - Small Business Operations
University of Phoenix