Jeannot PAYEN
Indianapolis,Indiana
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Geodis - H&m
Indianapolis, Indiana
02.2022 - Current
- Developed and implemented operational strategies to increase efficiency and productivity of team.
- Monitored daily operations and evaluated performance of staff, providing feedback and coaching as needed.
- Analyzed data from various sources to develop insights into trends impacting operations.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Conducted regular meetings with team members to review progress on projects and discuss any issues or concerns they may have had.
- Maintained open communication channels between all stakeholders involved in operations.
- Ensured compliance with company policies and procedures related to operations.
- Trained, mentored and motivated employees to maximize team productivity.
Senior Video Editor
BSEIPH
HAITI, Port-au-Prince
12.2011 - 10.2020
- Edited video footage, including color correction, audio mixing and special effects for television commercials, feature films and documentaries.
- Managed multiple projects simultaneously while meeting tight deadlines under pressure.
- Implemented editing techniques using Adobe Premiere Pro, After Effects, Final Cut Pro X and Avid Media Composer.
- Collaborated with directors and producers to create visually engaging products that met their expectations.
Motion Graphics Video Editor
TELE SOLEIL
HAITI, Port-au-Prince
04.2009 - 10.2020
- Managed all aspects of post-production workflow from ingesting raw material through delivery of final product.
- Performed color correction tasks on footage during post-production phase as needed.
- Edited video footage, audio recordings and other materials to create motion graphics that meet the project's requirements.
- Utilized various software applications such as After Effects, Final Cut Pro X and Adobe Creative Suite to produce motion graphic visuals.
Call Center Representative
Digicel
HAITI, Port-au-Prince
10.2006 - 12.2011
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
Computer Technician
ONA
HAITI, Port-au-Prince
02.2003 - 03.2004
- Resolved customer complaints regarding the performance of their computers or other devices.
- Performed basic network troubleshooting and maintenance activities.
- Managed multiple tasks simultaneously while adhering to deadlines.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Upgraded computers with new hardware components like processors, RAMs.
- Created backup images of customers' data files onto external storage devices.
Education
Certificate - Leadership University Program
Geodis Logistics
Indianapolis, IN06-2024
Certificate of Technical Studies - Film And Video Production
ISHT (Institut Supérieur De La Haute Technologie)
HAITI08-2001
Certificate of Technical Studies - Information And Computer Systems
CFPH (Centre De Formation Professionnelle D'Haïti)
HAITI06-2001
High School Diploma -
MENFP/BACC2
HAITI06-1999
Skills
- Software installation
- Device configuration
- Hardware installation
- Desktop technical support
- Troubleshooting and Diagnostics
- Desktop and laptop installations
- Video editing
- Motion graphics
- Team leadership
- Customer service
Languages
French
Elementary
A1
Creole
Professional
A1
English
Intermediate (B1)
B1
Accomplishments
- GEODIS STAR AWARD For outstanding contributions and dedication (Sept 2024)
- GEODIS STAR AWARD For outstanding contributions and dedication (Apr 2022)
- CERTIFICATE for Recognition of outstanding accomplishment in CALL QUALITY for the month of Apr-May-June 2007 (Digicel Group)
Certification
- Leadership University Program GEODIS [June 2024]
- New Agent Program in CUSTOMER CARE [Oct-Nov 2006]
- Computer Technician Certificate [1998-2001]
- Video Production Technician [Jan-Jun2001]
Timeline
Operations Team Lead
Geodis - H&m
02.2022 - Current
Senior Video Editor
BSEIPH
12.2011 - 10.2020
Motion Graphics Video Editor
TELE SOLEIL
04.2009 - 10.2020
Call Center Representative
Digicel
10.2006 - 12.2011
Computer Technician
ONA
02.2003 - 03.2004
Certificate - Leadership University Program
Geodis Logistics
Certificate of Technical Studies - Film And Video Production
ISHT (Institut Supérieur De La Haute Technologie)
Certificate of Technical Studies - Information And Computer Systems
CFPH (Centre De Formation Professionnelle D'Haïti)
High School Diploma -
MENFP/BACC2
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