Jean Oland Pierre
West Babylon,Ny
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2025
2025
years of professional experience
Work History
Direct Support Professional
Young Adult Institute
Brentwood, NY
05.2024 - 01.2025
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Tracked and reported clients' progress based on observations and conversations.
- Used approved crisis intervention techniques in emergency situations.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Monitored client's well-being, safety and comfort under physician direction.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Accompanied or transported clients to appointments, errands and social activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Partnered with registered nurses and physiotherapists to provide care to patients.
Call Center Representative
United Nearshore Operations
Santiago
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed effective working relationships with team members across multiple departments.
- Promoted available products and services to customers during service, account management and order calls.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Excelled in exceeding daily credit card application goals.
- Performed outbound calling campaigns to promote new products or services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Strengthened customer retention by offering discount options.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
Driver, Warehouse Orders
One Market
Santo Domingo
- Inspected vehicles' condition, supplies and equipment before and after trips
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Inspected vehicle and maintained gas, oil and water levels.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Reported delays and accidents to stations using telephones or two-way radios.
- Communicated customer orders accurately to warehouse staff for order fulfillment.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Navigated routes with relevant map programs and GPS systems.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Loaded and unloaded delivery vehicles with care to ensure safe transport of products.
- Reported mechanical problems encountered with vehicles to dispatch.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Checked and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Kept accurate logs of all deliveries and trips.
Education
Some College (No Degree) - Business Administration
Universidad Dominicana O&M
Santiago De Los CaballerosSkills
- Transportation
- Client documentation
- Behavioral support
- Active listening
- EMR / EHR
- Community activities
- HIPAA compliance
- Adaptive equipment use
- Multitasking and organization
- Daily living support
- Problem-solving
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Direct Support Professional
Young Adult Institute
05.2024 - 01.2025
Call Center Representative
United Nearshore Operations
Driver, Warehouse Orders
One Market
Some College (No Degree) - Business Administration
Universidad Dominicana O&M
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