Summary
Overview
Work History
Education
Skills
Languages
skills
References
Timeline
Generic

JEAN P. CHARLES

15695 NW 5 St Pembroke Pines,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Manager of Operations

H& M Chile
Chile, Chile
06.2022 - 11.2023
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Prepared reports summarizing operational results against established goals and objectives.
  • Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
  • Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.

Sales Associate

Family Business
Chile, Chile
01.2020 - 01.2022
  • Provided product information to potential customers via phone, email, and online chat.
  • Followed-up with customers after purchase to ensure satisfaction.
  • Developed clear, concise and visually appealing virtual presentations of products and services.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
  • Purchased new or used items from online or physical sources for resale via websites.

Manager of Operations

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Raeh</span> Group
Chile, Chile
01.2018 - 11.2019
  • Collaborated with other managers across the organization to develop strategies that support overall company objectives.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
  • Implemented quality control measures, achieving a reduction in defects and errors.

Education

Associate of Arts -

INACAP
Chile
08-1998

Associate of Arts - Business Administration

INACAP
Chile
06-1985

Skills

  • Logistics Management
  • Process Improvement
  • Inventory Management
  • Performance monitoring
  • Customer Service

Languages

Spanish
Full Professional

skills

  • Microsoft Office

References

References available upon request.

Timeline

Manager of Operations

H& M Chile
06.2022 - 11.2023

Sales Associate

Family Business
01.2020 - 01.2022

Manager of Operations

<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Raeh</span> Group
01.2018 - 11.2019

Associate of Arts -

INACAP

Associate of Arts - Business Administration

INACAP

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JEAN P. CHARLES