JeanPaul TS/SCI Milord
Fort Walton Beach,FL
Overview
5
5
years of professional experience
1
1
Certification
Work History
System Administrator
Client Solutions Architects
01.2025 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Managed Active Directory environments by creating and configuring new computer accounts, adding them to appropriate organizational units (OUs) and security groups to enforce policies and access permissions.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues via ticketing system.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved system and network issues using tools like Event Viewer. PowerShell, and network analyzers, minimizing downtime and maintaining high system
reliability. - Developed and documented network policies, procedures and standards.
- System backup/recovery
- Operating computer systems in different operating environments
- Managed and resolved IT support requests using the ServiceNow ticketing system, ensuring timely updates and resolution of technical issues to
support operations. - Collaborated with IT teams and to schedule and perform critical updates, troubleshoot patching errors, and adjust server configurations for compliance with best practices
- Installed, configured and maintained desktop and laptop PCs, mobile devices and peripherals, such as printers, secure phone over POTs or VOIP
- Helped lead migration from POTS TO VOIP in multiple division buildings, with coordination with SNS to have cable run and installed in different buildings.
- Installed and configured applications and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues.
JOURNEYMAN PC TECH
FedITC
03.2024 - Current
- Installed and configured desktop and laptop PCs, mobile devices, and peripherals, including printers and secure communication systems (POTs and VOIP).
- Managed Active Directory environments by creating and configuring new computer accounts, adding them to appropriate organizational units (OUs) and security groups to enforce policies and access permissions.
- Installed and configured operating systems and applications, managed software upgrades, and ensured smooth operation.
- Diagnosed and resolved hardware malfunctions and network connectivity issues with precision.
- Managed and resolved IT service requests and incidents using the Remedy ticketing system, ensuring timely and accurate updates.
- Created, tracked, and prioritized tickets for tasks such as user account management, system configurations, and hardware deployments.
- Collaborated with team members by documenting troubleshooting steps, resolutions, and escalations in Remedy to maintain transparency and support knowledge sharing.
- Efficiently decommissioned outdated equipment and migrated data to new systems.
- Utilized STIG Viewer to assess and validate system compliance with Department of Defense (DoD) Security Technical Implementation Guides (STIGs), ensuring systems met stringent security requirements and remediation standards.
- Oversaw software inventory and licensing, and developed comprehensive policies and procedures for upgrades.
- Collaborated with hardware and software vendors to ensure timely delivery and proper installation of equipment.
- Analyzed current systems and provided strategic recommendations for hardware and software standardization.
PC TECHNICIAN
Jacobs
12.2023 - 03.2024
- Installed, configured and maintained desktop and laptop PCs, mobile devices and peripherals, such as printers, secure phone over POTs or VOIP
- Installed and configured applications and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues.
- Managed Active Directory environments by creating and configuring new computer accounts, adding them to appropriate organizational units (OUs) and security groups to enforce policies and access permissions.
- Utilized STIG Viewer to assess and validate system compliance with Department of Defense (DoD) Security Technical Implementation Guides (STIGs), ensuring systems met stringent security requirements and remediation standards.
- Removed old equipment and performed data migration to new machines.
- Maintained an inventory of installed software, managed software licensing, and created policies and procedures for upgrades.
- Worked with hardware and software vendors to verify timely product delivery and ensured that new equipment is installed and ready to operate on schedule.
- Analyzed and made recommendations for hardware and software standardization.
System Administrator
City of Fort Walton Beach
03.2023 - 12.2023
- Demonstrated proficiency in overseeing and maintaining intricate IT infrastructures, including Aruba networking equipment, Windows/Linux servers, FortiGate firewalls/VPN, and Synology storage solutions.
- Managed and resolved IT support requests using the Lansweeper ticketing system at the City of Fort Walton Beach, ensuring timely updates and resolution of technical issues to support municipal operations.
- Administered and maintained Windows Server environments for the City of Fort Walton Beach, including Active Directory, DNS, and file servers, ensuring secure and uninterrupted operations for municipal systems.
- Performed routine server patching and updates using tools like WSUS (Windows Server Update Services) and SCCM (System Center Configuration Manager), adhering to scheduled maintenance windows to minimize downtime and maintain compliance with security standards.
- Monitored server health and performance using tools like Nagios, proactively identifying and resolving issues to maintain system reliability.
- Developed and implemented patch management policies, including testing patches in staging environments, documenting changes, and coordinating deployments with affected departments to ensure minimal disruption.
- Collaborated with IT teams and to schedule and perform critical updates, troubleshoot patching errors, and adjust server configurations for compliance with best practices.
- Planned, installed, configured, and troubleshooted Microsoft Hyper-V virtualization environments to support the City's IT infrastructure, ensuring high availability and efficient resource utilization.
- Helped deploy and manage Windows Server operating systems including Server 2012 R2, and Server 2016, ensuring stability and compatibility with organizational needs.
- Administered and maintained Active Directory environments, including user account management, Group Policy configurations, and domain trust relationships, to streamline access control and enhance security.
- Supported and managed client products and services across diverse network environments, ensuring seamless integration and efficient operations.
- Configured and managed network storage solutions to support municipal services, including provisioning shared storage, implementing data redundancy, and optimizing performance for critical applications.
- Diagnosed and resolved system and network issues using tools like Event Viewer, PowerShell, and network analyzers, minimizing downtime and maintaining high system reliability.
- Monitored system performance, conducted routine maintenance, and applied patches and upgrades to ensure optimal system reliability and minimal downtime.
- Implemented advanced Microsoft 365 email filters to bolster cybersecurity and led regular phishing tests to educate employees on identifying and reporting suspicious emails.
- Directed the implementation and ongoing support of comprehensive city infrastructure, encompassing end-user devices, network switches, firewalls, domain controllers, door access systems, surveillance cameras, and backup solutions.
- Streamlined mobile device management by integrating Apple Business accounts with Mobile Device Manager and cellular providers, ensuring efficient administration and support for mobile devices across the city
- Oversaw the deployment and management of JAMF Now for over 300 devices. Developed and executed customized blueprints tailored for various departments, including Police, Fire, Utilities, Street Crimes, and City Officials, enhancing device functionality and security.
- Implemented policies and automated processes to ensure seamless updates, security compliance, and efficient troubleshooting, greatly improving overall productivity and device reliability.
- Collaborated with KnowBe4 to develop and deliver targeted security awareness training programs. Utilized KnowBe4’s platform to run simulated phishing campaigns and training modules, significantly enhancing employee awareness and resilience against cyber threats.
- Managed the deployment and analysis of KnowBe4’s phishing simulations, providing detailed feedback and follow-up training to employees to continuously improve their ability to recognize and respond to phishing attempts.
- Implemented Time Doctor to monitor and optimize remote worker productivity. Set up and customized Time Doctor’s tracking features to ensure accurate timekeeping, project management, and task prioritization.
- Utilized Time Doctor to generate detailed reports and analytics on remote work performance, providing insights into productivity trends and areas for improvement. Facilitated the integration of these insights into performance reviews and workflow adjustments.
- Developed and enforced best practices for using Time Doctor, ensuring remote employees adhered to tracking requirements while balancing efficiency and privacy considerations.
Paraprofessional/Spanish Interpreter/In-house I.T.
Okaloosa County Schools (Okaloosa Technical College)
01.2021 - 03.2023
- Provided technical support for users in a fast paced environment, including troubleshooting hardware and software issues on desktop computers, laptops, mobile devices, printers, etc.
- Troubleshoot issues with Windows 10, Mac OS and Microsoft Outlook.
- Served as interpreter for COSO & Okaloosa Technical college. Translated for students and families in their native tongue.
- Maintained the company’s social media presence by posting , answering messages and monitoring responses on major social media platforms.
- Increased audience engagement by integrating relevant videos, photos and other online content.
Education
Associates of Arts Degree -
Northwest Florida State College
Fort Walton Beach, FloridaBachelor of Science - Applied computer science
Troy University
Online11-2027
Certificate of Technical Studies - Applied Cyber Security course
Okaloosa Technical College
Fort Walton Beach06.2022
Skills
- Problem- Solving
- Communication
- Team Collaboration
- Customer Support
- Remote Support
- Operating Systems
- Networking Fundamentals
- Basic Server Management
- File Systems and Storage
- User Management
- Active Directory
- Patch management
- Program installations
- Device configuration
Certification
- CompTia Security +
- CompTia I.T. Fundamentals
- Currently studying Red Hat Certified System Administrator
Languages
Spanish
Timeline
System Administrator
Client Solutions Architects
01.2025 - Current
JOURNEYMAN PC TECH
FedITC
03.2024 - Current
PC TECHNICIAN
Jacobs
12.2023 - 03.2024
System Administrator
City of Fort Walton Beach
03.2023 - 12.2023
Paraprofessional/Spanish Interpreter/In-house I.T.
Okaloosa County Schools (Okaloosa Technical College)
01.2021 - 03.2023
Associates of Arts Degree -
Northwest Florida State College
Bachelor of Science - Applied computer science
Troy University
Certificate of Technical Studies - Applied Cyber Security course
Okaloosa Technical College