Jean Philippe Guillaume
Pigeon Forge,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Night Owl Electric
Miami, Florida
04.2022 - 06.2024
- Performed regular follow-up calls to check on customer satisfaction levels.
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Assisted customers with product installation, troubleshooting, and usage questions.
Customer Service Representative
Arise
San Diego, CA
08.2021 - 02.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Agent Representative
Liveops
San Diego, CA
02.2019 - 08.2021
- Maintained strong relationships with existing clients by providing excellent customer service.
- Conducted market research to identify new sales opportunities.
- Monitored inventory levels of assigned products at each location.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Education
Public Relations, Advertising, And Applied Communication
Walter State University
Tennessee Ridge, TN01-2018
Skills
- Customer service excellence
- Technical Troubleshooting
- Customer Relationship Management (CRM)
- Sales Support
- Salesforce
Languages
English
Professional
Spanish
Professional
French
Professional
Timeline
Customer Support Specialist
Night Owl Electric
04.2022 - 06.2024
Customer Service Representative
Arise
08.2021 - 02.2023
Sales Agent Representative
Liveops
02.2019 - 08.2021
Public Relations, Advertising, And Applied Communication
Walter State University
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