Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jean Pierre Cobo

Glastonbury,CT

Summary

Dynamic VMware Services System Administrator I at COCC Inc. with expertise in Windows Server diagnostics and systematic problem-solving. Proven track record in optimizing virtual desktop environments and enhancing customer satisfaction through effective communication and rapid issue resolution. Skilled in documentation and hardware performance optimization, ensuring seamless technology integration across financial institutions.

Overview

14
14
years of professional experience

Work History

VMware Services System Administrator I

COCC Inc.
06.2021 - Current
  • Maintained and upgraded virtual desktop environments within a large VMware EXSI bare metal environment consisting of over 100+ Financial institutions up and down the East Coast, Midwest and Southern West Coast.
  • Provided new Server creations, domain spin up and migration
  • Built desktop and Golden images from scratch along with pool deployment within VMWare Horizon.
  • Collaborated with onsite bank IT teams on system upgrades, ensuring seamless integration of new technologies.
  • Documented procedures and created troubleshooting guides to streamline support operations.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Collaborated with onsite bank IT teams to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Completed reports detailing network and systems performance and downtime issues.
  • Monitored system performance and maintained operational integrity of network infrastructure.

CCTS Desktop Support Technician

COCC
09.2019 - 06.2021
  • Provided technical support for hardware and software issues, ensuring minimal downtime for end-users.
  • Diagnosed and resolved desktop-related problems using remote troubleshooting tools and ticketing systems.
  • Enhanced help desk ticketing system, resulting in 80% reduction in support call turnaround time.
  • Assisted in the setup, configuration, and installation of computer workstations and peripherals.
  • Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
  • Coordinated with vendors for procurement of hardware/software products, ensuring compatibility with existing infrastructure while staying within budget constraints.
  • Implemented rigorous security measures to protect sensitive data and maintain compliance with industry regulations.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Successfully onboarded new employees by setting up workstations, peripherals, and profiles while providing comprehensive training on company software applications.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Played key role in disaster recovery efforts, swiftly restoring data and services after incidents.
  • Improved helpdesk efficiency, developing knowledge base for common issues and solutions.
  • Conducted software updates and system maintenance to enhance performance and security compliance.
  • Collaborated with team members to improve service desk processes and response times.
  • Trained users on new software applications, promoting efficient use of technology resources.
  • Documented technical procedures and knowledge base articles for future reference and training purposes.
  • Participated in inventory management of IT assets, ensuring accurate tracking of equipment lifecycle.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Responded to emergency situations quickly and professionally, mitigating potential damage from outages or other threats to organizational systems/data integrity.

Support Specialist I

Novus Insight Inc.
04.2016 - 09.2019
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Processed over 50+ support requests received over 8 Hours for technical assistance on wide range of issues related to Windows Desktop and relatable industry standard Programs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Retained existing clients and developed 4+ new accounts by extending high quality and efficient support service.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Engaged end users and answered questions via email, phone, website live chat and in forums.
  • Removed and replaced malfunctioning components to correct hardware problems.

Lead Graphic Designer

Indoff, Inc
08.2014 - 04.2016
  • Designed innovative graphics for medical dry erase boards, that were printed in the thousands for national hospitals in all types of departments.
  • Was responsible for the design work of about $5.6 Million worth of medical dry erase boards.
  • Communicated with department heads and nurses across North America to assist them in getting their dry erase graphic to better accommodate their personnel's needs and better reflect their individual hospitals personality while maintaining brand standards dictated by marketing departments at each hospital.
  • Managed multiple design projects simultaneously, ensuring timely delivery and adherence to quality standards.
  • Utilized Adobe Creative Suite tools to create high-quality visuals for print and digital media.
  • Established streamlined workflows for design processes, increasing efficiency and reducing turnaround times.
  • Maintained up-to-date knowledge of industry trends and best practices to inform creative decisions and designs.
  • Facilitated client presentations showcasing design concepts, effectively communicating creative vision and rationale.

Bar/Kitchen Manager

Elmers Place And Great Oaks Restaurant
01.2014 - 04.2016
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Helped general management develop prices based on inventory costs and portion sizes.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Checked and tested foods to verify quality and temperature.
  • Maximized quality assurance by completing frequent checks of line.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Coordinated and organized all restaurant inventory.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Bouncer

Elmers Place And Great Oaks Restaurant
01.2012 - 12.2015
  • Ejected unruly patrons from premises while deescalating situations in order to preserve order and peace for all parties.
  • Patrolled exterior and interior of premises.
  • Called police to report criminal acts.
  • Used metal detectors or performed pat-downs and bag searches.
  • Enforced dress codes and refused objectionable attire.
  • Updated shift logs and produced daily reports outlining security activities and specific incidents.
  • Rendered aid to injured and ill individuals and helped paramedics provide more advanced support.
  • Activated alarms and alerted fire, medical or law enforcement personnel for different types of incidents.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Maintained open communication with security team members and building supervisors via radios, telephones and digital means.
  • Maintained composure and professionalism while screening visitors during high volume periods.
  • Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
  • Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
  • Secured entrances and exits via physical presence and careful monitoring of CCTV.
  • Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
  • Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
  • Triaged problems quickly, providing precise and clear information while working under minimum supervision.
  • Informed violators of applicable rules and removed unauthorized individuals from premises.
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
  • Offered every employee, visitor and customer courteous and professional support.

Education

Associate of Arts - Graphic Design With Focus On Corporate Marketing/packaging

Tunxis Community College
Farmington, CT
2010

Skills

  • Fluent understanding and communicating in Spanish
  • Expert in Windows Server diagnostics
  • Quality assessment expertise
  • Physical equipment optimization experience
  • Proficient in bare metal computer and server repair and parts replacement
  • Proficient in optimizing equipment performance
  • Accurate and clear documentation
  • Strength in Systematic problem-solving
  • Defective parts analysis and restoration

Timeline

VMware Services System Administrator I

COCC Inc.
06.2021 - Current

CCTS Desktop Support Technician

COCC
09.2019 - 06.2021

Support Specialist I

Novus Insight Inc.
04.2016 - 09.2019

Lead Graphic Designer

Indoff, Inc
08.2014 - 04.2016

Bar/Kitchen Manager

Elmers Place And Great Oaks Restaurant
01.2014 - 04.2016

Bouncer

Elmers Place And Great Oaks Restaurant
01.2012 - 12.2015

Associate of Arts - Graphic Design With Focus On Corporate Marketing/packaging

Tunxis Community College

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