Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jean R Germain

Woburn,MA

Summary

Dynamic housekeeping supervisor with HCSG Group, skilled in cleaning and sanitation, staff training, and customer service. Achieved enhanced team efficiency through strategic scheduling and conflict resolution. Committed to maintaining high standards of cleanliness while fostering a positive work environment, ensuring exceptional service delivery and guest satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Housekeeping Supervisor

HCSG Group
05.2021 - Current
  • Supervised daily housekeeping operations, ensuring compliance with safety and sanitation standards.
  • Trained and mentored staff on effective cleaning techniques and equipment usage.
  • Developed schedules to optimize workflow and improve team efficiency.
  • Conducted regular inspections to maintain high cleanliness and quality standards.
  • Implemented inventory management systems for cleaning supplies and equipment.
  • Resolved staff conflicts and addressed customer feedback to enhance service delivery.
  • Collaborated with management to develop strategic housekeeping initiatives for facility improvements.
  • Ensured adherence to company policies while fostering a positive work environment for staff.

Certified Nursing Assistant

Sudbury Pines
04.2019 - 09.2021
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff for timely interventions.
  • Maintained accurate patient records, contributing to effective care coordination.
  • Collaborated with multidisciplinary teams to enhance patient outcomes and satisfaction.
  • Documented patient care activities accurately in electronic health records systems.
  • Supported mobility by assisting patients with transfers and ambulation exercises.
  • Collaborated with healthcare team members to enhance patient-centered care approaches.
  • Participated in training programs to develop skills in patient assessment and care techniques.

Laundry Worker

Heritage Health Care Services
01.2010 - 02.2019
  • Operated industrial laundry machines, ensuring proper function and safety protocols.
  • Sorted, washed, dried, and folded linens according to established quality standards.
  • Maintained cleanliness of work area and equipment to comply with health regulations.
  • Assisted in training new staff on operational procedures and safety practices.
  • Monitored inventory levels of laundry supplies and communicated needs to management.

Education

Nursing Assistant

3Dimenssion
Worcester, MA
09-2014

High School Diploma -

Haiti
Haiti
01-1996

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Staff scheduling
  • Training and mentoring

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
French
Elementary

Timeline

Housekeeping Supervisor

HCSG Group
05.2021 - Current

Certified Nursing Assistant

Sudbury Pines
04.2019 - 09.2021

Laundry Worker

Heritage Health Care Services
01.2010 - 02.2019

Nursing Assistant

3Dimenssion

High School Diploma -

Haiti

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