Jean Rikat Gilles
New York,NY
Summary
Results-driven warehouse professional with a strong commitment to improving operations and achieving team success in the face of challenging performance targets. Skilled in tactfully resolving problems to ensure employee and customer satisfaction through fast and accurate deliveries. Possesses excellent physical stamina, teamwork capabilities, and communication skills. Committed to exceeding production goals and maximizing customer satisfaction on a daily basis. Demonstrated expertise in supporting warehouse operations by maintaining accurate records and verifying shipments. Highly detail-oriented when evaluating products, processing paperwork, and coordinating movements within warehouse locations. Proficient in operating equipment and proactive in addressing maintenance needs.
Overview
4
4
years of professional experience
Work History
Fullfillment Team
Amazon
01.2022 - 07.2023
- Provided excellent customer service through prompt communication and resolution of order-related inquiries or issues.
- Participated in ongoing training and professional development opportunities to stay current on industry trends and best practices for fulfillment operations.
- Reduced packaging waste by optimizing material usage and recycling efforts within the fulfillment center.
- Prevented shipment damage by carefully selecting appropriate packaging materials based on product size, weight, and fragility requirements.
- Enhanced team morale by actively participating in group discussions, contributing ideas for process improvements, and supporting colleagues during peak periods.
- Collaborated with team members to achieve a high level of accuracy in order fulfillment, minimizing returns due to errors.
- Supported quality control efforts by conducting thorough inspections of outgoing shipments, ensuring that all products met established standards before leaving the facility.
- Assisted in inventory management processes, contributing to accurate stock levels and reducing shortages.
- Efficiently navigated warehouse space using material handling equipment, consistently adhering to safety guidelines to prevent accidents or injuries.
- Increased order processing efficiency by streamlining the packing process and implementing organizational systems.
- Ensured timely delivery of customer orders by consistently meeting or exceeding daily picking and packing targets.
- Facilitated smooth operations during peak seasons through effective cross-training in various fulfillment roles, increasing overall adaptability as a team member.
- Ensured accurate tracking of shipments by diligently updating internal systems with relevant shipping information, such as carrier details or delivery status updates.
- Maximized available storage space within the warehouse through strategic organization techniques, such as vertical stacking or consolidating similar items together.
- Maintained a safe and clean work environment by adhering to safety procedures and routinely organizing warehouse space.
- Assisted with the onboarding of new team members, serving as a mentor and resource for questions related to order processing procedures.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
Concierge Team Member
Avalon Place
01.2020 - 09.2022
- Organized special events on-site, creating memorable experiences for guests celebrating birthdays, anniversaries, or other milestones.
- Improved communication among team members by implementing new protocols for sharing information about guest preferences and requests.
- Streamlined check-in processes for increased efficiency and improved guest experience.
- Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
- Maintained a clean and welcoming lobby area, ensuring guests felt comfortable upon arrival.
- Collaborated with housekeeping staff to ensure prompt delivery of requested amenities such as extra towels or pillows.
- Served as a knowledgeable resource for guests seeking local information or assistance in navigating the city''s public transportation system.
- Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
- Handled complex logistics for group bookings while maintaining an organized schedule that met the needs of all parties involved.
- Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.
- Facilitated seamless room upgrades when appropriate to enhance guest satisfaction during their stay.
- Developed strong relationships with local businesses to secure exclusive discounts and perks for hotel guests.
- Contributed to higher occupancy rates through proactive outreach efforts aimed at attracting repeat business from satisfied customers.
- Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
Crew Team Member
Walmart
12.2020 - 06.2021
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Expedited food preparation processes by efficiently assembling orders according to established guidelines.
- Worked front counter, drive-thru and other areas.
- Greeted customers at drive-thru and took food orders.
- Assisted other team members to achieve goals.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Worked well with teammates and accepted coaching from management team.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Operated register to process payments and collect cash payment for order totals.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Team Associate
Publix Warehouse
10.2019 - 06.2020
- Resolved issues quickly to maintain productivity goals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained productive, efficient approach to all tasks.
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Optimized workflow processes for improved efficiency and reduced operational costs.
- Collaborated with cross-functional teams to complete projects on time and under budget.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Coordinated training sessions for new team members, ensuring seamless integration into the existing workforce structure.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Created appealing displays for routine arrangements and special promotions.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate of Science - Accounting
UNIVERSITE D'ETAT D'HAITI / UEH
HAITI PORT AU PRINCE 05.2001 -
High School Diploma -
LYCEE ALEXANDRE PETION
HAITI PORT AU PRINCE 05.2001 -
Skills
Stock replenishment
Shipping and receiving
Warehouse Operations
Picking and Packing
Product Packaging
Warehouse Safety
Loading and unloading
Order Picking
Quality Control
Hand-Eye Coordination
Product Inspections
Shipment Preparation
Forklift Operation
Teamwork and Collaboration
Customer Service
Problem-Solving
Quick Learner
Time Management
Data Entry
Multitasking
Customer Relationships
Multitasking Abilities
Storage Organization
Excellent Communication
Cleaning procedures
Exceptional time management skills
Decision-Making
Education
D Licence Security, Miami security School, 01/2024, Administrative Sciences, UPH, 11/2014, 11/2016, Computer Science, Cetinfo, 2017, 2018, Hospitality, ISNAC Institute, 2016, 2017, Certificate on Comunication, Janv 2017, Certificate on E-Commerce, Janv 2020, Certificate on Business Creation and Management, August 2019
Particularstrengths
- Ability to work with diverse development organizations with national and international humanitarian agencies including the Red Cross movement.
- Leadership in organisation of conference debates.
- Good skills in animation strategy of social networks and others.
- Leadership in the management of radio programs
Sex
Male
Personal Information
- Date of Birth: 09/10/1990
- Nationality: Haïtienne
Languages
French
English
Spanish
References
UPON REQUEST
Software
Excel
Microsoft
Powerpoint
Google sheet
Timeline
Fullfillment Team
Amazon
01.2022 - 07.2023
Crew Team Member
Walmart
12.2020 - 06.2021
Concierge Team Member
Avalon Place
01.2020 - 09.2022
Team Associate
Publix Warehouse
10.2019 - 06.2020
Associate of Science - Accounting
UNIVERSITE D'ETAT D'HAITI / UEH
05.2001 -
High School Diploma -
LYCEE ALEXANDRE PETION
05.2001 -