JeanRobert Guercin
Hollywood,FL
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Roy Davis Plumbing
Hollywood, FL
04.2016 - 03.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using pallet jacks.
- Packed goods for shipment in accordance with customer instructions.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
Retail Warehouse Associate
Best Buy
Pembroke Pines, FL
06.2014 - 02.2016
- Assisted in loading and unloading trucks with merchandise while adhering to safety regulations.
- Processed customer orders quickly and accurately according to company standards.
- Answered phone calls from customers regarding product availability or status of orders.
- Packaged products carefully following established guidelines before shipment.
Customer Service Representative
JCPenney
Aventura, FL
10.2010 - 05.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
Some College (No Degree) -
Broward College North Campus
Pembroke Pines, FL2020
High School Diploma -
Keystone National High School
North Miami, FL04.2010
Skills
- Order Picking
- Shipping and Receiving
- Warehouse Operations
- Wrapping and Boxing
- Warehouse Tools Operation
- Loading and Unloading
- Pallet Jack Operations
- Assembly and Production
- Product Verification
- Customer Service
Timeline
Warehouse Associate
Roy Davis Plumbing
04.2016 - 03.2024
Retail Warehouse Associate
Best Buy
06.2014 - 02.2016
Customer Service Representative
JCPenney
10.2010 - 05.2014
Some College (No Degree) -
Broward College North Campus
High School Diploma -
Keystone National High School
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