JeanRobert Guercin
Hollywood,FL
Summary
Dynamic delivery professional with extensive experience at the Post Office, excelling in last-mile delivery and customer relations. Proven track record in route optimization and package handling, ensuring timely and secure deliveries. Committed to enhancing customer satisfaction through effective communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Mail Carrier
Post Office
Oakland park FL, FL
03.2023 - Current
- Delivered mail and packages to designated routes efficiently.
- Delivered packages and letters to residential customers.
- Sorted incoming mail for prompt distribution to recipients.
- Organized delivery schedules to enhance route efficiency and minimize delays.
- Scanned packages to ensure accurate tracking for successful deliveries. for delivery tracking.
- Collected outgoing mail from mailboxes and post office locations daily.
- Provided excellent customer service by addressing inquiries and concerns.
Delivery Driver
Roadie
Suwanee, Georgia
10.2021 - 02.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Followed safety protocols while operating delivery vehicle in various conditions.
- Loaded and unloaded packages carefully to prevent damage during transit.
- Communicated with customers regarding delivery status and any potential delays.
- Navigated routes with relevant map programs and GPS systems.
Customer Service Representative
Home Depot
Sunrise, FL
02.2016 - 08.2021
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance their overall experience.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Cultivated strong customer relationships through tailored assistance and ongoing support.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Some College (No Degree) -
Broward College North Campus
Pembroke Pines, FL01-2020
High School Diploma -
Keystone National High School
North Miami, FL04-2010
Skills
- Last-Mile Delivery
- Route Optimization
- Route Navigation
- Delivery Confirmation
- Delivery Scanning
- Parcel Handling
- Package Sorting
- Mail Distribution
- Customer Service
- Customer Relations
- Customer insights
- Microsoft Excel
- Mail Distribution
Timeline
Mail Carrier
Post Office
03.2023 - Current
Delivery Driver
Roadie
10.2021 - 02.2023
Customer Service Representative
Home Depot
02.2016 - 08.2021
Some College (No Degree) -
Broward College North Campus
High School Diploma -
Keystone National High School