Jean Rose Zuniga
Coral Springs,FL
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Logistics Coordinator
carozzi S.A
Miami, FL
01.2022 - 12.2024
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
Personal Assistant
Self Employed Web
Coral Springs, FL
01.2023 - 06.2024
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Performed calendar management and scheduling of appointments for the executive.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices related to business expenses incurred by the executive team.
- Maintained confidential files related to personnel records or other sensitive information.
- Scanned documents into electronic format for storage in a secure database system.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
Personal Shopper
Self Employed
Fort Lauderdale, FL
01.2022 - 06.2023
- Provided fashion advice to customers based on current trends and personal style.
- Stocked shelves with newly received merchandise according to established guidelines.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Communicated with vendors regarding product availability, pricing, delivery dates, and any other related information.
- Maintained accurate records of all purchases made by customers.
- Responded promptly to customer inquiries via phone calls or emails.
- Researched new products and brands to offer customers the most up-to-date selection.
- Organized clothing racks, shelves, and displays in the store according to size, color, and style.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Completed pickup and shopping orders for customers within local area.
Concierge Team Member
Sol Yoga Studios
Fort Lauderdale, FL
12.2021 - 04.2022
- Greeted guests in a professional and friendly manner.
- Answered phone calls in a timely manner and directed them to the appropriate departments or personnel when needed.
- Provided excellent customer service to all guests by responding promptly to inquiries and requests.
- Arranged special accommodations for guests to enhance visitor experiences.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Customer Service Representative
Global Response
Coral Springs, FL
01.2020 - 08.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Sales Associate
Bath & Body Works
Sunrise, FL
07.2019 - 07.2019
- Organized stockroom shelves according to size, color or style.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
Sales Associate
Tommy Bahama
Sunrise, FL
04.2019 - 06.2019
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in market place.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of International Business Economics -
Duoc UC
Santiago Chile12-2018
Skills
- Driver Scheduling
- Reports Generation
- Purchase Orders
- Inventory Control
- Supply Chain Operations
- Invoicing and shipping documentation
Languages
English
Professional
Spanish
Professional
Timeline
Personal Assistant
Self Employed Web
01.2023 - 06.2024
Logistics Coordinator
carozzi S.A
01.2022 - 12.2024
Personal Shopper
Self Employed
01.2022 - 06.2023
Concierge Team Member
Sol Yoga Studios
12.2021 - 04.2022
Customer Service Representative
Global Response
01.2020 - 08.2020
Sales Associate
Bath & Body Works
07.2019 - 07.2019
Sales Associate
Tommy Bahama
04.2019 - 06.2019
Bachelor of International Business Economics -
Duoc UC
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