Jeanvier Nkurunziza
Summary
Outgoing sub-shop customer service with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Pursuing full-time management role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise and willing to take on additional responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Customer Service
Seafood Department
03.2020
- Focus on company standards regarding merchandising, highlighting quality, freshness and uniqueness of products
- Settling up the service cases to ensure that every variety of seafood is there and educate our customers and get them the freshest fish and other seafood products available
- Proactively approach customers, answer questions, help locate items and offer suggestions to complete their meals
Cashier
Helping Hands
08.2019
- Engage customers in friendly conversation while making eye contact and smiling; proactively offer additional assistance
- Provide proactive incredible customer service as I assist customers in both traditional checkout and self-checkout lanes
- When on register, efficiently and accurately scan items and process payments
- Properly bag items to ensure products arrive at their destination in the condition they left the store
Sub Shop Customer Service
Wegmans
09.2023 - Current
- Company Overview: Subs shop focused
- Proactively approach and engage with customers like friends to provide incredible service, build meaningful relationships
- Understand how products should look/smell and follow production lists and core recipes when preparing products to ensure a consistent and quality outcome
- Work as a team to maintain department appearance by unloading deliveries, stocking product, displaying proper signage, ensuring displays are well-merchandised, rotating for freshness, checking for and shrinking outdated product
- Assist in coordinating the activities of team members, ensure tasks are prioritized and completed efficiently, and department runs smoothly, educate team members on products and processes in the department
- Maintain department appearance by unloading deliveries, stocking product, displaying proper signage, ensuring displays are well-merchandised, rotating for freshness, checking for and shrinking outdated product
- Ensure team members properly use equipment and handle products, keep accurate logs, follow department job aids and food safety, human safety and 5S guideline
- Subs shop focused
Front-End Coordinator
Wegmans Food Markets, Inc.
09.2022 - 09.2023
- Analyzed data from multiple sources to develop insights into business trends
- Created comprehensive reports on daily operations, financials, and other key metrics
- Identified areas for process improvement and developed actionable solutions
- Utilized problem-solving techniques to effectively address customer issues
- Developed and implemented strategies to improve customer service experience
- Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
- Provided expert service when greeting customers, answering phone calls and handling issues.
Customer Service Team Lead
Wegmans Food Markets
05.2023 - 08.2023
- Lead with our values, always help others and ensure Wegmans remains a great place to work for all
- Manage and develop a team of employees, engage in meaningful conversations, build trusted relationships and provide the resources, feedback, and development opportunities they need to be successful
- Ensure team members are providing incredible knowledge-based service by engaging with customers, efficiently and checking out customers, handing concerns or complaints and making exceptions to ensure customer satisfaction
- Manage all department operations, including scheduling and payroll, ensure the department runs efficiently by monitoring wait times, solving challenges and maintaining consistent two-way communication with team members and store management
- Manage total store operations during early morning, late evening, nighttime, and weekend hours and in the absence of Store, Area or Department Managers
- Ensure the team properly uses equipment, handles products, keeps accurate logs, follows department job aids, food safety, human safety and 5S guidelines
Management Intern
Total Restaurant Foods
05.2022 - 08.2022
- Company Overview: Management Internship Year 2 (Pizza focused)
- Department operations, food & human safety
- Effective communication skills
- Production guides
- Department ordering of products and supplies
- Rotations through Pizza, Subs and Sushi with a concentration on Pizza
- Management Internship Year 2 (Pizza focused)
Department Operations Intern
Wegmans Food Markets
09.2021 - 05.2022
- Bake, produce, and package baked goods
- Provide incredible customer service and answer customer questions in a timely manner
- Ensure fresh and appealing displays by keeping cases and aisles clean and well-stocked
- Help maximize sales through effective procedures for stocking, rotating, and merchandising product on the sales floor and in the back rooms
- May help unload daily deliveries and stock cases, displays, and backroom coolers with new and existing inventory
Management Intern
Wegmans Food Markets
05.2021 - 08.2021
- Department operations, food & human safety
- Effective communication skills
- Baking breads
- Production guides
- Bake, produce, and package baked goods
- Provide incredible customer service and answer customer questions in a timely manner
- Ensure fresh and appealing displays by keeping cases and aisles clean and well-stocked
- Help maximize sales through effective procedures for stocking, rotating, and merchandising product on the sales floor and in the back rooms
- May help unload daily deliveries and stock cases, displays, and backroom coolers with new and existing inventory
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
Education
College in Theater -
State University of New York at Buffalo
Elmwood, LA05.2024
Skills
- Leadership
- Critical Thinking
- P & L Responsibility and Reporting
- Managing Change
- Goal Setting
- Results Analysis
- Forecasting
- Restaurant Experience
- Strategic Planning
- Team management
- Materials handling
- Pallet jack
- Load & unload
- Sales management
- Heavy lifting
- Customer Relationship Management
- Team training and development
- Adaptability and Flexibility
- Product Knowledge
- Multitasking
- Customer Service Management
Certification
Driver's License
Languages
Swahili
Limited Working
Additional Information
Sustainable Development Goals
Ensure healthy lives and promote well-being for all at all ages. Earned a sustainability badge from university at Buffalo
Assessments
Food service: Customer situations, Proficient, 05/24, Identifying and addressing customer needs in a food service setting.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 15 in the development of a story based learning play at Buffalo State University.
Work Preference
Work Type
Full TimeInternshipWork Location
HybridImportant To Me
Career advancementTeam Building / Company Retreats4-day work weekPaid sick leavePersonal development programsHealthcare benefitsWork-life balanceCompany CultureWork from home option401k matchStock Options / Equity / Profit SharingPaid time offFlexible work hoursInterests
Management
Timeline
Sub Shop Customer Service
Wegmans
09.2023 - Current
Customer Service Team Lead
Wegmans Food Markets
05.2023 - 08.2023
Front-End Coordinator
Wegmans Food Markets, Inc.
09.2022 - 09.2023
Management Intern
Total Restaurant Foods
05.2022 - 08.2022
Department Operations Intern
Wegmans Food Markets
09.2021 - 05.2022
Management Intern
Wegmans Food Markets
05.2021 - 08.2021
Customer Service
Seafood Department
03.2020
Cashier
Helping Hands
08.2019
College in Theater -
State University of New York at Buffalo
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