Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jeany Martinez

Hyde Park,MA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Dedicated Secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Early Education and Care

Nancy's Family Day Care
09.2014 - 07.2023
  • Managed free play and other activities to keep children safe.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Coordinated schedules of activities, events, and field trips.
  • Demonstrated respect, friendliness and willingness to help wherever needed

Reception/Mailroom Associate

IST management Northeastern
11.2021 - 07.2022
  • Updating data on computer.
  • Maintained cleanliness and organization of front desk area.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Managed over 50 customers/calls per day.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
  • Kept reception area clean and neat to give visitors positive first impression
  • Responded to inquiries from callers seeking information
  • Resolved customer problems and complaints

Crew Member Team Leader

Jersey Mike's Subs
03.2021 - 12.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Managed over 50 customer calls per day

Infant/Toddler Teacher Assistant

Nurtury Learning Lab
01.2016 - 06.2016
  • Assisted Infant/Toddlers with their daily needs
  • Established health and safety of children in classroom at all times
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities

Education

Associates - Health And Careers

Roxbury Community College
Boston, MA
06.2025

High School Diploma -

The Boston Central Adult High School
Roxbury
06.2022

Skills

  • Customer Service
  • Well organized, Willingness to Learn, & Adaptability
  • Strong communication and listening skills
  • Computer skills : Google docs, excel, and sheets
  • Researching Skills
  • Front Desk Operations
  • Performance Improvement
  • Microsoft Windows
  • Coordination
  • Organizational and Planning Skills
  • Child Abuse Prevention, Educational Strategies & Social Services Knowledge
  • Pediatric First Aid/CPR AED Certified (Completion 06/2022)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Reception/Mailroom Associate

IST management Northeastern
11.2021 - 07.2022

Crew Member Team Leader

Jersey Mike's Subs
03.2021 - 12.2021

Infant/Toddler Teacher Assistant

Nurtury Learning Lab
01.2016 - 06.2016

Early Education and Care

Nancy's Family Day Care
09.2014 - 07.2023

Associates - Health And Careers

Roxbury Community College

High School Diploma -

The Boston Central Adult High School

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Jeany Martinez