Jeany Tennant
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work from home optionCareer advancementCompany CultureWork-life balanceSummary
Experienced customer service professional and Subject Matter Expert (SME) with a background in insurance and healthcare, including roles at United Healthcare and Aegon USA. Proficient in systems like Facets, Maestro, RX Claims, Macess, ATS, and ETS, with active access to state portals for WA, LA, and AZ. Skilled in de-escalating issues, ensuring customer satisfaction, and supporting team members. Strong in data entry, insurance billing, and maintaining confidentiality. Seeking to apply my expertise in a long-term role.
Overview
18
18
years of professional experience
Work History
UHC-Govt Operations- Subject Matter Expert
Teleperformance USA
Remote, TX
07.2024 - Current
- Provided customer support by assisting members with insurance claims, prescription issues, doctor coordination, and plan benefits while ensuring HIPAA compliance. Assigned primary care providers, located in-network specialists, and clarified service requirements. Utilized active listening and communication skills to resolve inquiries and escalate issues when necessary.
- Promoted to Subject Matter Expert (SME) after several months in production, providing guidance and support to agents in CAID chats. Assisted in answering complex inquiries related to Medicaid plans across Washington (WA), Louisiana (LA), New Jersey (NJ), and Arizona (AZ), ensuring accurate and efficient resolutions for agent calls.
Research & Processing Specialist
MrClean Your Credit LLC
Garland, Tx
08.2011 - 09.2013
- Drafted and processed credit disputes: Used detailed knowledge of credit bureau processes to assist clients, improving office systems through organization and proficiency in software tools.
- Responsible for drafting dispute letters to major credit bureaus (Experian, TransUnion, Equifax), original creditors, and collection agencies to verify and validate client credit file information
- Ensured timely deletion of derogatory information per legal requirements
- Managed client email correspondence, coordinated document and mailing templates
- Proficient in daily use of Word and Excel
- Contributed to development and organization of current office systems
Licensed Insurance Agent/CSR
Aegis (AARP Medicare Rx.)
Irving, Tx
10.2008 - 02.2009
- Managed inbound calls from newly Medicare-eligible individuals seeking information on or enrollment in Part D drug plans
- Processed applications and recorded attestations for member protection
- Addressed inbound customer service calls for enrolled members, providing assistance with general inquiries and prescription claims
Licensed Insurance Agent/CSR
Aegon USA
Plano, Tx
09.2007 - 10.2008
- Obtained licensed insurance agent training and certification, successfully passing the licensed agent exam
- Held active licenses in the majority of US states
- Provided customer service for life insurance policies, offering supplementary Life and Accidental Death insurance options
- Managed enrollment processing and independently verified sales
- Additionally, was responsible for confirming enrollments for non-agent colleagues as needed
Education
CUSTOMER SERVICE -
Eastfield Community College
1 2011
HIGH SCHOOL DIPLOMA -
Dr. Ralph H. Poteet High School
1 1999
Skills
- Customer service
- Insurance billing
- Data entry
- Provider outreach
- Microsoft Office Suite
- HIPAA Compliance, Customer Service
- 55 WPM typing
- Insurance
- Excel
- Microsoft Word
- Organization
- HTML code
- Multitasking
- Problem solving
- De-escalation
- Phone etiquette
- Follow-up skills
- Patient confidentiality
- Call center experience
- Complaint processing
- Call metrics
- Multitasking Abilities
- Understanding customer needs
- Professional phone voice
- Call documentation
References
Dwayne Calk, MrClean Your Credit LLC, 214-207-1907
Languages
English
Native or Bilingual
Timeline
UHC-Govt Operations- Subject Matter Expert
Teleperformance USA
07.2024 - Current
Research & Processing Specialist
MrClean Your Credit LLC
08.2011 - 09.2013
Licensed Insurance Agent/CSR
Aegis (AARP Medicare Rx.)
10.2008 - 02.2009
Licensed Insurance Agent/CSR
Aegon USA
09.2007 - 10.2008
CUSTOMER SERVICE -
Eastfield Community College
HIGH SCHOOL DIPLOMA -
Dr. Ralph H. Poteet High School